Case Manager, Supportive Housing

Agate Housing and Services•Minneapolis, MN

1d•$25 - $27

About The Position

As a Supportive Housing Case Manager, you will provide ongoing, structured home- and community-based case management services to participants in the Supportive Housing program. The Housing Programs Department serves households in Hennepin County who are experiencing or at risk of homelessness. Its programs provide tailored support to help households stabilize their housing and achieve self-sufficiency. The position is approximately 50% direct participant contact, primarily in the community, and 50% indirect participant-related work, including documentation, coordinating with collateral partners, preparing for participant meetings, and attending trainings and community events. Services should be flexible and provided at times that meet participants’ needs.

Requirements

Associate, bachelor's, or master's degree in a relevant field such as Social Work or Human Services.
One year of casework experience.
Valid driver's license and access to an insured, safe, and reliable vehicle.
Must pass DHS NetStudy 2.0 approval.
Ability to perform sedentary work, sitting most of the time with occasional walking and occasionally exerting up to 10 pounds of force.
Ability to attend home visits and apartment showings, including visiting units accessible only by stairs, and drive to home visits and other casework appointments.

Nice To Haves

Social Work licensure is preferred.
Two years' experience working with participants experiencing homelessness.
Licensed Social Worker.
Fluency in languages used by participants, including Spanish, Amharic, Oromo, Somali, or ASL.
Familiarity with community resources relevant to participants’ needs.
Personal experience with homelessness.
Experience working, interning, or volunteering with people experiencing homelessness.

Responsibilities

Provide home- and community-based case management to help participants find and maintain housing, including assessments, goal planning, and regular in-home visits.
Manage multiple sources of funds to assist participants and maintain accurate records.
Partner with the Housing Locator to support participants in finding and maintaining housing by building landlord relationships and providing landlord-tenant support and mediation.
Maintain participant files and complete accurate, timely documentation, including daily case notes and data collection.
Conduct monthly home visits with each assigned participant and maintain regular, quality contact to build trust, prevent crises, and address individual needs.
Develop individual goal plans with participants and provide support to achieve participant-identified goals.
Work effectively with participants with diverse identities and experiences, including young people and people affected by historical or generational trauma, domestic violence, mental, physical, developmental, or chemical health challenges, and persistent low income.
Communicate and coordinate services with other program staff and participate in team meetings.
Provide flexible services at times that meet participants’ needs.
Attend trainings and community events and prepare for participant meetings.
Attend home visits and apartment showings with participants, including visits to units accessible only by stairs, and drive to home visits and other casework appointments.

Benefits

6.15 hours of PTO accrued each pay period (160 hours in the first year; prorated for part-time employees).
11 floating holidays per year, prorated based on hire date.
Medica health insurance with eight traditional and high-deductible plan options.
Employer-paid dental and life insurance for employees.
Flexible Spending Account and Health Savings Account.
Free Employee Assistance Program.
Retirement plan with a 1.5% employer contribution offered between 6 and 12 months of employment.
Referral Bonus Program.

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