Case Manager (Personal Injury)

Kenny Habetz Injury Law • New Orleans, LA

4d • Remote

About The Position

The Case Manager runs the day to day of an assigned caseload of personal injury files. You will keep clients informed, coordinate medical treatment, chase records and bills, build the file toward a demand, and make sure nothing sits still. This is the role clients interact with most. If you are organized by instinct, steady with people who are stressed, and the kind of person who cannot stand an open loop, you will do well here.

Requirements

• 2 or more years in personal injury case management, legal support, claims, or medical office work
• Excellent organizational skills with the ability to manage a high volume of active files
• Strong written and verbal communication skills
• High attention to detail and consistent follow through
• Comfort learning and working inside cloud based case management software
• Commitment to confidentiality and professional discretion

Nice To Haves

• Experience in a Louisiana personal injury firm
• Familiarity with medical terminology, records requests, and letters of protection
• Experience drafting settlement demands
• Bilingual in English and Spanish

Responsibilities

• Serve as the primary day to day contact for an assigned caseload
• Provide proactive status updates on a set cadence so clients are never left wondering
• Explain the process in plain language and set realistic expectations about timing
• Stay calm and compassionate with clients who are in pain, frustrated, or worried about money
• Document every client contact in the case management system
• Coordinate treatment, referrals, diagnostics, and follow up appointments
• Monitor treatment progress and flag gaps in care that could hurt the case
• Communicate with providers about scheduling, records, billing, and letters of protection
• Track when a client reaches maximum medical improvement and move the file forward
• Order, track, and follow up on medical records and billing requests until they arrive
• Review records for accuracy, completeness, and anything that needs attorney attention
• Gather liability evidence, wage loss documentation, photos, and witness information
• Assemble and draft demand packages for attorney review
• Identify liens and outstanding balances early so settlement is not delayed later
• Open claims, confirm coverage, and maintain communication with adjusters
• Track claim numbers, adjuster assignments, and policy limits
• Support the attorney and Pre-Litigation Manager during negotiation
• Keep deadlines, tasks, and file status current in the case management system

Benefits

• Health care plan (medical, dental, and vision)
• Retirement plan with 401(k) participation
• Critical illness and cancer ancillary plans
• Life insurance (basic, voluntary, and AD&D)
• Short term and long term disability coverage
• Paid time off, including vacation and paid holidays
• Ongoing training and professional development
• Fully paperless, cloud based systems so your day is spent on client work instead of filing

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed