Case Manager Immigration Bilingual Spanish

The GEO Group•Pearl, MS

11d•$19

About The Position

The Case Manager provides case management for participants in the Intensive Supervision Appearance Program (ISAP), from program entry through release, by administering policies and procedures established under the Department of Homeland Security contract. The role combines participant supervision, individualized service planning, community-resource coordination, recordkeeping, and compliance monitoring. The position requires regular face-to-face participant meetings, intake and orientation sessions, case and needs assessments, progress reporting, and home visits. The Case Manager may install and monitor electronic monitoring equipment, help participants obtain travel documents, assess English proficiency, arrange translation services, and connect participants with community resources. The role also coordinates schedules and attendance for legal and cultural orientation, counseling, court appearances, and other services, while maintaining confidential and accurate records and reporting program violations as required.

Requirements

High school diploma or GED.
At least two years of customer service or case management experience.
Bilingual Spanish.
Valid driver’s license and ability to safely operate a motor vehicle for home visits.
U.S. citizenship.
Ability to receive client approval to work on the contract.
Must have lived in the United States for three of the last five years; military service and study abroad are included.
Effective verbal and written communication skills, including the ability to interpret and articulate rules, orders, instructions, and materials.
Sound judgment and an even temperament, with the ability to maintain self-control in stressful situations.
Attention to detail and problem-solving ability.
Ability to interact sensitively with multicultural contacts.
Basic computer skills and ability to use computers and software typically used by the department.

Nice To Haves

Bachelor’s degree.

Responsibilities

Develop, implement, coordinate, review, and update case management and individual service plans in accordance with state and federal regulations and program requirements.
Meet regularly with participants face-to-face as required by contractual obligations.
Maintain accurate, complete, and confidential case records from participant entry through release, and proactively manage cases using appropriate tools and techniques.
Conduct participant intake interviews and orientation sessions within contractual timeframes and requirements.
Install electronic monitoring equipment as necessary and monitor participant compliance with the electronic monitoring program.
Assist participants in acquiring travel documents from their countries of citizenship and maintain a log of travel document information.
Evaluate participants’ English proficiency and determine resources needed to support clear communication.
Coordinate and facilitate translation services, including emergency translation services.
Connect participants with community resources, including transportation, medical care, food, shelter, clothing, education, financial, legal, religious, and social-adjustment resources; identify and coordinate services as needed.
Supervise participants while they are in Company offices.
Establish participant schedules, including counseling sessions, immigration court appearances, and access to legal services.
Coordinate attendance at legal orientation and cultural orientation sessions and supplemental services evaluations.
Review individual service plans, conduct risk and needs assessments, and write progress reports in compliance with contractual obligations.
Report program violations promptly using established reporting parameters.
Conduct home visits to verify participants’ residences in compliance with contractual obligations.
Provide emergency counseling to participants as needed.
Identify and maintain relationships with community translation resources, including private services, volunteers, universities, ESL schools, NGOs, churches, and other organizations.
Perform other duties as assigned.