Case Manager (Housing Navigation)

ServiceSource, Inc. • Oakton, VA

1d • $64,000 - $64,000 • Hybrid

About The Position

The Case Manager helps Fairfax County families secure and maintain safe, affordable housing while building the skills and resources needed for long-term self-sufficiency. The role supports households in a multi-year contracted program by connecting individuals and families to community resources, coordinating referrals and applications, providing housing stability support, and helping participants navigate barriers to employment. Using a wraparound approach, the Case Manager develops and updates person-centered plans, assesses changing needs, and coordinates support with participants, landlords, housing authorities, and community partners.

The position is based in Oakton, Virginia, with community-based work throughout Fairfax County and a hybrid schedule. The advertised schedule is Monday through Friday, 9:00 a.m. to 5:00 p.m., with no evenings, weekends, or holidays. The qualifications section also states that flexible hours, including evenings or weekends when needed, may be required, and that weekly local travel is required. The position is funded through a two-year contract; ServiceSource states it is committed to finding continued employment for staff if future funding or program needs evolve.

Requirements

• Bachelor's degree in human services or a related field and at least one year of relevant housing navigation experience; alternatively, an associate degree in a relevant field and at least three years of relevant experience is identified as preferred.
• Familiarity with the Fairfax County housing market.
• Knowledge of case management practices, documentation requirements, and service coordination.
• Ability to conduct structured interviews, complete assessments, identify immediate needs, and accurately document findings.
• Availability and willingness to travel weekly within the local area for work.
• Valid driver's license and/or access to reliable transportation for work-related travel; eligible drivers must have a good motor vehicle record.
• Proficiency in Microsoft Office products.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail, with the ability to work accurately.
• Commitment to a social inclusion model and strengths-based approach.
• Knowledge of continuum of care and transition planning.
• Ability to establish and maintain positive working relationships with participant systems.
• Knowledge of public benefits, including SNAP, TANF, Medicaid, Medicaid Waivers, and Medicare.
• Completion of annual criminal background checks, child abuse clearances, and other required screenings in compliance with ServiceSource, state, and funding agency regulations.

Nice To Haves

• Experience providing housing navigation, eviction prevention, or housing stability services for HUD-assisted or voucher-based households, including coordination with landlords and housing authorities.
• Experience working with FCRHA programs.
• Associate degree in a relevant field with at least three years of relevant experience as an alternative to the bachelor's degree and one year of experience route.

Responsibilities

• Provide housing navigation and relocation support, including housing searches, affordability planning, move-in coordination, property identification, landlord outreach, and lease-up support.
• Deliver participant-centered case management through assessments, monthly engagement, goal planning, and ongoing review of progress toward self-sufficiency.
• Develop and update individualized, person-centered plans addressing employment, housing stability, family support needs, and long-term independence.
• Coordinate with FCRHA, housing navigators, Case Managers, EDSs, internal team members, and community partners to align services with participant goals and program objectives.
• Connect participants to internal and external resources, referrals, training, benefits, childcare, transportation, employment, education, and housing supports.
• Maintain accurate service documentation, including records of referrals, visits, participant progress, and other notable interactions.
• Build and maintain relationships with community partners, participants, families, medical teams, paid and natural supports, legal guardians, and other stakeholders.
• Communicate and collaborate regularly with FCRHA support staff.
• Stay informed about community resources and programs related to healthcare, housing, education, employment, and other relevant supports.
• Identify or provide resources related to independent living, aging in place, medical and mental health support, emergency response, in-home companion care, social and leisure activities, transportation, and financial planning and needs.
• Participate in community meetings, professional networks, relevant trainings, and team meetings to improve knowledge of systems and support effective referrals and comprehensive care.
• Meet regularly with the Director of Employment Services and key team members to support alignment and progress toward grant objectives.
• Perform other responsibilities as assigned.

Benefits

• Medical, dental, and vision plans for employees and their families.
• Company-paid disability, life, and accidental death and dismemberment insurance.
• 403(b) retirement plan with dollar-for-dollar company matching up to 3% of the employee's contribution.
• Flexible Spending and Health Savings accounts for eligible healthcare and dependent-care expenses.
• Employee Assistance Program.
• Wellness Program.
• Tuition Assistance.
• Paid time off, with benefits increasing based on tenure.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level