Case Manager - ARCHES Nest (Bilingual Preferred)

Mid-Willamette Valley Community Action Agency•Salem, OR

9d•$23 - $24

About The Position

The Case Manager works directly with clients to help them access housing assessments, resources, shelter placement, and permanent housing. The role provides case management and housing placement support, assesses eligibility, gathers intake and enrollment documentation, and develops action plans based on participants’ needs, barriers, and strengths. The Case Manager works with community partners and other ARCHES Project programs, maintains accurate client-tracking and follow-up records, and complies with confidentiality, reporting, safety, personnel, and funding requirements. The position also supports day-to-day shelter operations through cleaning, laundry, and kitchen tasks, and participates in community outreach. Bilingual capabilities are preferred. The schedule is Tuesday through Saturday, day shift, though the position may require work outside normal business hours, including nights, weekends, and holidays.

Requirements

Two years of related social service or direct client care experience, or an acceptable equivalent combination of education and experience.
Valid driver license, an insured vehicle available for use on the job, and a satisfactory driving record for the previous three years.
Pass the Oregon Department of Human Services criminal background check and MWVCAA agency background check.
Obtain Basic Life Support/First Aid Certification within the first 30 days of hire.
Have or obtain a Food Handler's Card within 30 days.
Pass pre-employment and random drug screenings.
Basic proficiency with computers, MS Office products, database software, and web tools.
Excellent planning, organization, and time-management skills.
Ability to communicate effectively orally and in writing.
Ability to maintain calm and use crisis intervention and de-escalation techniques with escalated clients or others.
Ability to regulate emotions and handle frequent demands for attention, time, and work tasks.
Ability to meet the physical demands of the role, including frequent lifting up to 25 pounds and occasional lifting up to 50 pounds.

Nice To Haves

Bilingual capabilities.
An advanced degree with two or more years of homeless service delivery experience and mental health certifications and/or licensing.
Knowledge of or experience with coordinated assessment principles, unsheltered or vulnerable populations, and best practices in homeless service delivery.

Responsibilities

Work directly with clients to ensure access to housing assessments and resources.
Attend and engage in required annual trainings.
Assess client eligibility and help gather documentation for intake, enrollment, and shelter placement.
Provide case management and housing placement support to help participants become self-sufficient and overcome barriers to permanent housing.
Develop action plans identifying participant needs, barriers, and strengths.
Establish and maintain active working relationships with community partners.
Support client tracking, service delivery, follow-up reporting, and strict confidentiality.
Maintain compliance with federal, state, grant program, and funding requirements, including data quality standards.
Work cooperatively with other ARCHES Project programs to ensure quality and timely client service.
Comply with agency quarterly and annual reporting requirements.
Comply with MWVCAA safety and personnel policies, including punctuality and attendance.
Perform cleaning, janitorial, and laundry tasks in support of shelter operations.
Support nutrition staff with kitchen tasks, including cooking meals.
Participate in community outreach to local organizations, camps, and groups as directed by a supervisor.
Maintain appropriate boundaries with clients and coworkers.