Case Manager - ARCHES Nest (Bilingual Preferred)

Mid-Willamette Valley Community Action Agency•Salem, OR

About The Position

The Case Manager supports ARCHES Nest shelter participants by helping them access housing assessments and resources, complete intake and enrollment requirements, and overcome barriers to permanent housing. The role provides case management and housing-placement support, develops participant action plans, coordinates with community partners and other ARCHES programs, and supports client tracking, follow-up reporting, and funding compliance. Additional duties include shelter operations such as cleaning, laundry, and kitchen support; community outreach; and other related tasks assigned by management. The schedule is Tuesday through Saturday on the day shift, with possible work outside normal business hours, including nights, weekends, and holidays. The position has no supervisory responsibilities.

Requirements

Two years of related social-service experience involving direct client care, or an acceptable equivalent combination of education and experience.
Valid driver license, an insured vehicle available for work use, and a satisfactory driving record for the previous three years.
Pass Oregon Department of Human Services and MWVCAA agency criminal background checks.
Obtain Basic Life Support/First Aid certification within the first 30 days of hire.
Have or obtain a Food Handler's Card within 30 days.
Pass pre-employment and random drug screenings.
Basic proficiency with computers, Microsoft Office products, database software, and web tools.
Excellent planning, organization, and time-management skills.
Effective oral and written communication skills.
Ability to maintain calm and apply crisis intervention and de-escalation techniques with participants.
Ability to regulate emotions and handle frequent demands on attention, time, and work tasks.
Ability to perform the physical and work-environment demands described, including lifting up to 25 pounds frequently and up to 50 pounds occasionally.

Nice To Haves

Bilingual capabilities are preferred.
An advanced degree, two or more years of homeless-service-delivery experience, and mental-health certifications and/or licensure are considered ideal.
Knowledge of or experience with coordinated assessment, unsheltered or vulnerable populations, and best practices in homeless-service delivery is preferred.
Continuing education may be available to employees in some positions.

Responsibilities

Work directly with clients to ensure access to housing assessments and resources.
Assess client eligibility and gather required documentation for intake, enrollment, and shelter placement.
Provide case management and housing-placement support to help participants become self-sufficient and overcome barriers to permanent housing.
Develop action plans identifying participant needs, barriers, and strengths.
Establish and maintain active working relationships with community partners.
Support client tracking, service delivery, follow-up reporting, and strict confidentiality.
Comply with federal, state, grant-program, and funding requirements, including data-quality and compliance standards.
Coordinate with other ARCHES Project programs to support quality and timely client services.
Complete agency quarterly and annual reports.
Attend required annual trainings.
Follow agency safety and personnel policies, including punctuality and attendance requirements.
Perform cleaning, janitorial, and laundry tasks supporting daily shelter operations.
Support nutrition staff with kitchen tasks, including cooking meals.
Participate in community outreach to local organizations, camps, and groups as directed by a supervisor.
Maintain appropriate boundaries with clients and coworkers.
Use crisis intervention and de-escalation techniques and regulate emotions when interacting with escalated clients or staff.
Perform other reasonably related duties as assigned.