PSH Case Manager - ARCHES Sequoia Crossing

Mid-Willamette Valley Community Action Agency•Salem, OR

1d•$23 - $26•Onsite

About The Position

The PSH Case Manager works in a Permanent Supportive Housing program providing affordable, stable housing to people who have experienced chronic homelessness. The role meets one-on-one with residents to assess needs, develop individualized support plans, and identify resources. The Case Manager coordinates with program staff and community providers to help residents access services, tracks resident interactions and progress, and maintains accurate records. The role also supports day-to-day shelter operations, community outreach, and residents’ immediate needs, including after-hours responses as needed. The position offers hands-on experience, growth opportunities, and professional development.

Requirements

High school diploma or GED and two years of social service experience; an equivalent combination of education and experience may be accepted.
Valid driver’s license, an insured vehicle available for work use, and a satisfactory driving record for the previous three years.
Pass a comprehensive MWVCAA background screening before employment.
Obtain Basic Life Support/First Aid Certification within the first 30 days of hire.
Have a Food Handler’s Card or obtain one within 30 days.
Pass pre-employment and random drug/alcohol screenings.
Basic computer proficiency, including MS Office products, database software, and web tools.
Excellent planning, organization, and time-management skills.
Effective oral and written communication skills.
Ability to remain calm and positive under pressure and during interactions with escalated clients or staff.
Ability to perform the position’s physical duties, including lifting and handling office equipment.

Nice To Haves

Knowledge of or experience with coordinated assessment principles.
Experience working with unsheltered or vulnerable populations.
Knowledge of or experience with best practices in homeless service delivery.

Responsibilities

Meet with residents to assess their needs, strengths, and resources.
Develop individualized goals, action plans, and collaborative crisis response plans for residents.
Work with program staff to identify resources that support each resident’s needs, goals, and desired outcomes.
Document interactions in a data system, monitor resident progress, and maintain detailed, up-to-date case notes and organized resident files.
Respond to residents’ immediate needs after hours as needed.
Establish and maintain working relationships with Salem Housing Authority and other relevant community partners.
Use trauma-informed practices and de-escalation techniques during heightened interactions.
Perform cleaning, janitorial, and laundry tasks in support of daily shelter operations.
Support nutrition staff with kitchen tasks, including cooking meals.
Participate in community outreach to local organizations, camps, and groups as directed by the supervisor.
Maintain appropriate boundaries with clients and coworkers.
Perform other reasonably related duties as assigned.