PSH Case Manager
About The Position
Under the Permanent Supportive Housing Department, the Permanent Supportive Housing Case Manager provides case management services to adults experiencing homelessness who will live in long-term supportive housing. The role may assist clients with finding, securing, and maintaining housing and connect them with medical, mental health, substance abuse, entitlement and state benefits, and employment resources. The position also works with clients at risk of eviction and coordinates with community organizations, social service providers, landlords, and property managers. The case manager monitors assigned cases, completes required assessments and documentation, develops strength-based person-centered service plans, and conducts general health and safety checks at least every six months. The position also attends agency, program, and network meetings, facilitates tenant meetings with other case managers, may provide temporary coverage for vacant caseloads, and may transport clients to appointments at the case manager's discretion. This is a full-time posting at 32 hours per week, scheduled Monday through Thursday, 8:00 a.m. to 4:00 p.m. The salary range is $25.50–$27.50.
Requirements
- Excellent organizational and time-management skills, with a deadline-oriented mindset.
- Strong written and oral communication skills in English.
- Proficiency in Microsoft Office and other common desktop and online applications.
- Knowledge of and ability to navigate substance abuse, mental health, and social services networks.
- Familiarity with criminal justice barriers and the ability to engage, motivate, and support individuals served.
- Familiarity with mental health, substance abuse, dual-diagnosis issues, and group dynamics.
- Ability to work with multiple populations, including youth ages 18–24, adults, and families.
- Basic knowledge of person-centered case management.
- Ability to meet documentation requirements within established timeframes.
- Knowledge of crisis intervention, boundaries, confidentiality, universal precautions, harm reduction, and motivational interviewing.
- Understanding of Housing First principles, housing law, and tenant rights and responsibilities.
- Ability to build professional and respectful relationships with clients, outside providers, landlords, and property managers.
- Empathetic and compassionate approach toward individuals who have experienced homelessness and factors that contribute to homelessness.
- Valid driver's license and good driving history.
Responsibilities
- Assist clients with finding, securing, and maintaining housing.
- Connect clients at risk of eviction with resources and link clients to social, mental health, educational, vocational, entitlement and benefits, and substance abuse services.
- Communicate effectively with people served and advocate for clients while supporting self-advocacy.
- Set and maintain boundaries and adhere to confidentiality.
- Provide transportation to client appointments when appropriate, at the case manager's discretion on a case-by-case basis.
- Coordinate and collaborate with other agencies and social service providers.
- Develop mutually reinforcing relationships with landlords and connect clients who want to move on from supportive housing with community housing resources.
- Attend weekly and monthly agency, program, and network meetings, and facilitate tenant meetings with other case managers.
- Provide temporary caseload coverage for vacant positions as determined by program needs.
- Monitor assigned cases and complete required documentation and charting, including high-quality documentation for CARF-accredited and DHMAS-funded work.
- Create strength-based, person-centered service plans and complete required electronic and written assessments.
- Conduct general health and safety checks at least every six months.
- Perform other related duties as assigned.
Benefits
- Group medical, dental, and vision insurance.
- Accidental Death & Dismemberment and Long-Term Disability insurance.
- 401(k) retirement plan with employer matching contribution.
- Paid time off for sickness, vacation, personal needs, jury duty, and bereavement.
- 10 paid holidays.
- Array of voluntary coverage.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
