PSH Case Manager

Columbus House • New Haven, CT

10h

About The Position

The Permanent Supportive Housing Case Manager provides case management services to adults experiencing homelessness who will be living in long-term supportive housing arrangements. The role may assist clients with finding, securing, and maintaining housing, and connect them with medical, mental health, substance abuse, entitlement and state-benefit resources, and employment opportunities.

The case manager works with clients and community partners to support housing stability, self-advocacy, and access to services. The position requires maintaining appropriate boundaries and confidentiality, using a non-judgmental approach, completing assessments and person-centered service plans, and meeting required documentation standards. The role is part of Columbus House’s Permanent Supportive Housing Department.

Requirements

• Excellent organizational and time-management skills and a deadline-oriented mindset.
• Strong written and oral communication skills in English.
• Proficiency in Microsoft Office and common desktop and online applications.
• Knowledge of and ability to navigate substance abuse, mental health, and social services networks.
• Familiarity with criminal justice barriers and ability to engage, motivate, and support people served.
• Familiarity with mental health, substance abuse, dual-diagnosis issues, and group dynamics.
• Ability to work with youth ages 18–24, adults, and families.
• Basic knowledge of person-centered case management.
• Ability to complete documentation requirements within established timeframes.
• Knowledge of crisis intervention, boundaries, confidentiality, universal precautions, harm reduction, and motivational interviewing.
• Understanding of Housing First principles, housing law, and tenant rights and responsibilities.
• Ability to develop professional and respectful relationships with clients, outside providers, landlords, and property managers.
• Empathy and compassion toward people who have experienced homelessness and factors that contribute to homelessness.
• Valid driver’s license and good driving history.

Nice To Haves

• Experience with HMIS (Homeless Management Information System), or ability to become proficient in database systems.

Responsibilities

• Assist clients with finding, securing, and maintaining housing.
• Connect clients at risk of eviction with resources and link clients to social, mental health, educational, vocational, entitlement/benefit, and substance abuse services.
• Communicate effectively with individuals served and advocate for clients while supporting self-advocacy.
• Maintain appropriate boundaries and confidentiality.
• Provide transportation to client appointments at the case manager’s discretion on a case-by-case basis.
• Coordinate and collaborate with other agencies and social service providers.
• Build mutually reinforcing relationships with landlords and connect clients seeking to leave supportive housing with community housing resources.
• Attend agency, program, and network meetings, and facilitate tenant meetings with other case managers.
• Provide temporary caseload coverage for vacant positions as program needs require.
• Monitor assigned cases and complete required Columbus House documentation and charting.
• Create strength-based, person-centered service plans.
• Complete required assessments electronically and in writing.
• Conduct general health and safety checks at least every six months.
• Perform other related duties as assigned.

Benefits

• Group medical, dental, and vision insurance
• Accidental Death & Dismemberment and long-term disability insurance
• 401(k) retirement plan with employer matching contribution
• Paid time off for sickness, vacation, personal leave, jury duty, and bereavement
• 10 paid holidays
• Array of voluntary coverage

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed