Clinical Dual Case Manager (Bilingual Preferred)

Metrocare Services•Dallas, TX

About The Position

The Clinical Dual Case Manager provides psychosocial and rehabilitative services to adults and children/adolescents with severe and persistent mental illness and serious emotional disturbance. The role serves individuals with significant needs who typically require weekly to biweekly follow-up, delivering 60–70% of services face to face or through video and audio technology. Services include assessment of clinical needs and social drivers of health, treatment planning, referral and linkage, advocacy, monitoring, crisis intervention, and continuity of care. The goal is to maximize each individual’s functioning, reduce hospitalization, and support successful reintegration into the community. The position works with an interdisciplinary treatment team and delivers individual, family, and group rehabilitation services. It requires active engagement with individuals and coordination with service providers, caregivers, hospitals, emergency services, police, and other public servants as appropriate. The role may involve home visits and crisis response, including facilitating inpatient admission when requested by the treatment team. Metrocare serves people with mental health challenges and developmental disabilities through behavioral health care, primary care, veteran services, pharmacies, housing, and supportive social services. Its stated values include integrity, quality, diversity, and perseverance, and it is committed to quality, accountability, culturally and gender-responsive care, and trauma-informed care. The advertised title notes that bilingual ability is preferred.

Requirements

Bachelor’s degree in human services and 1–3 years of experience in mental health/mental retardation or a related field, or a master’s degree and 0–2 years of experience in human services.
Current driver’s license from Texas or another state; employees licensed in another state must obtain a Texas driver’s license within three months of employment.
Must be insurable by the Center’s liability carrier when operating a Center vehicle or driving a personal vehicle on Center business; an acceptable driving record is required.
Liability insurance is required if operating a personal vehicle on Center property or for Center business.
Basic math skills and ability to work with reports and numbers.
Ability to follow simple one- or two-step instructions, handle standardized situations with occasional or no variables, solve problems, exercise good judgment, and make sound decisions.
Ability to support the agency’s mission, demonstrate sensitivity to cultural diversity and the workplace, and manage multiple projects accurately.
Computer proficiency with software needed for the position, including Microsoft Word, Excel, Outlook, and PowerPoint.
Analytical skills, professional acumen, business and mental health ethics, understanding of continuous improvement, problem-solving ability, and respect for confidentiality.
Competencies required by Texas Health and Human Services Commission Texas Resiliency and Recovery requirements, and clinical competency required by the Texas Administrative Code, contracts, and other applicable guidelines.
Strong organizational, time-management, written and verbal communication, presentation, administrative, interpersonal, engagement, and customer-service skills.
Clinical ability to evaluate the accuracy of clinical screening and provide appropriate clinical intervention.

Nice To Haves

Bilingual ability is preferred.
Experience with trauma-informed services is preferred.
Experience with Seeking Safety, Illness Management and Recovery, and Motivational Interviewing.
Experience with an electronic medical record (EMR) system.

Responsibilities

Provide service coordination, referrals, linkage, and advocacy for individuals with varying needs.
Coordinate duties with members of an interdisciplinary treatment team and ensure authorization for clinical services.
Complete psychosocial assessments for new admissions and present assessment findings to the team.
Develop recovery plans, measurable goals, and objectives based on assessment findings and in agreement with the individual; assist with obtaining or modifying goals as needed.
Document efforts to involve individuals, service providers, and caregivers in service planning, unless the individual objects.
Review recovery plans every three months or as clinically indicated, and deliver authorized services in accordance with the plan and its objectives.
Engage individuals assigned to the caseload and document services and progress.
Participate in team staffing, encourage individuals to attend, update the team on progress, and share relevant treatment information.
Follow up with individuals who miss clinic appointments, document contact attempts, and report repeated unsuccessful attempts to the treatment team.
Follow up within 24 business hours with assigned individuals who access emergency services and report their status and disposition to the treatment team.
Meet with individuals within three days of hospital discharge or community assignment.
Provide crisis intervention, make home visits, initiate mental illness warrants, coordinate with police and other public servants as needed, and facilitate inpatient admission at the treatment team’s request.
Provide individual, family, and group rehabilitation sessions; evaluate session progress, solicit feedback, and consult colleagues or team leaders on unfamiliar or uncomfortable issues.
Help individuals obtain entitlements through referrals, advocacy, and negotiation as needed.
Use video and audio technology to deliver services in the individual’s preferred intervention format.
Perform other duties as assigned.