Case Manager Clinical Dual

Metrocare Services•Dallas, TX

About The Position

Metrocare’s Dual Clinical Case Manager II provides psychosocial and rehabilitative services to adults and children/adolescents with severe and persistent mental illness, serious emotional disturbance, or co-occurring needs. The role serves a higher-need population, typically requiring weekly to biweekly follow-up, and delivers 60–70% of services face to face or through video and audio technology. The goal is to maximize each individual’s functioning, reduce hospitalization, and support successful reintegration into the community. Services include clinical and social drivers of health assessment, measurable treatment planning, referral and linkage, advocacy, monitoring, crisis intervention, and continuity of care. The Case Manager works with an interdisciplinary treatment team and individuals, families, caregivers, and service providers to coordinate services and support recovery.

Requirements

Bachelor’s degree in human services and 1 to 3 years of experience in MH/MR or a related field, or a master’s degree and 0 to 2 years of experience in human services.
Basic math skills and ability to work with reports and numbers.
Ability to follow simple instructions, handle standardized situations, solve problems, exercise sound judgment, and make decisions.
Ability to support the agency’s mission, demonstrate sensitivity to cultural diversity, and manage multiple projects accurately.
Computer proficiency, including Microsoft Word, Excel, and Outlook; ability to use a computer, printer, and other software needed for the position.
Current driver license in Texas or another state; employees licensed in another state must obtain a Texas driver license within three months of employment.
Liability insurance is required when using a personal vehicle on Center property or for Center business.
Must be insurable by the Center’s liability carrier when operating a Center vehicle or driving a personal vehicle on Center business, and must have an acceptable driving record.
Competencies include analytical skills, professional acumen, business and mental health ethics, confidentiality, problem solving, communication and presentation skills, and understanding of continuous improvement processes.
Must meet Texas Health and Human Services Commission competencies for Texas Resiliency and Recovery requirements and applicable clinical competency requirements.
Knowledge of trauma-informed theories, principles, and practices; racial equity and racial justice in behavioral health; and change management as it relates to positive organizational change.
Strong organizational, time-management, written and verbal communication, administrative, interpersonal, engagement, customer service, and problem-solving skills.
Clinical skill in evaluating clinical screening accuracy and providing appropriate clinical intervention.

Nice To Haves

Experience with trauma-informed services, Seeking Safety, Illness Management and Recovery, and Motivational Interviewing.
Experience with an electronic medical record (EMR) system.

Responsibilities

Coordinate services, referrals, linkages, and advocacy for individuals with varying needs.
Work with other members of an interdisciplinary treatment team and ensure authorization for clinical services.
Complete psychosocial assessments for new admissions and formulate individual recovery plans based on assessment findings.
Develop measurable objectives and goals with individuals, assist them in pursuing or modifying those goals, and document participation in the service-planning process.
Review recovery plans every three months or as clinically indicated.
Deliver authorized recovery-plan services to assigned individuals and document engagement and progress.
Participate in team staffing, present psychosocial assessment findings, encourage individual attendance, and update the team on progress and relevant treatment information.
Follow up with individuals who miss scheduled clinic appointments, document contact attempts, and report repeated unsuccessful contact efforts to the treatment team.
Follow up within 24 business hours when assigned individuals access emergency services and report status and disposition to the treatment team.
Meet with individuals within three days of hospital discharge or community assignment.
Provide crisis intervention, including home visits, initiating mental illness warrants, coordinating with police and other public servants, and facilitating inpatient admission at the treatment team’s request.
Provide individual, family, and group rehabilitation sessions; evaluate session progress, solicit feedback, and consult colleagues or team leaders about unfamiliar or uncomfortable issues.
Help individuals obtain entitlements through referrals, advocacy, and negotiation as needed.
Use video and audio technology to support service delivery through the individual’s preferred means of intervention.
Perform other duties as assigned.