Case Manager Clinical Dual

Metrocare Services•Dallas, TX

About The Position

Metrocare’s Dual Clinical Case Manager II provides psychosocial and rehabilitative services to adults and children or adolescents with severe and persistent mental illness, serious emotional disturbance, or related needs. The role serves a higher-need population that generally requires weekly to biweekly follow-up. Services are delivered face to face or through video and audio technology for 60–70% of service delivery. The position aims to maximize each individual’s functioning, reduce hospitalization, and support successful reintegration into the community. The role works within Metrocare’s Mental Health and Primary Care Division and alongside an interdisciplinary treatment team. Services include assessment of clinical needs and social drivers of health, treatment planning, referral and linkage, advocacy, monitoring, crisis intervention, and continuity of care. The position may serve individuals in the community and in home settings, coordinate with caregivers and service providers when appropriate, and provide individual, family, and group rehabilitation sessions.

Requirements

Bachelor’s degree in human services and 1 to 3 years of experience in mental health/mental retardation (MH/MR) or a related field, or a master’s degree and 0 to 2 years of experience in human services.
Current driver’s license from Texas or another state; employees licensed in another state must obtain a Texas driver’s license within three months of employment.
Liability insurance is required when operating a personal vehicle on Center property or for Center business.
Must be insurable by the Center’s liability carrier when operating a Center vehicle or driving a personal vehicle on Center business, and must have an acceptable driving record.
Basic math skills and ability to work with reports and numbers.
Ability to follow simple one- or two-step instructions, handle standardized situations with occasional or no variables, problem-solve, exercise sound judgment, and make decisions.
Ability to support the agency’s mission, demonstrate sensitivity to cultural diversity, and manage multiple projects accurately.
Ability to use a computer, printer, and necessary software; proficiency in Microsoft Word, Excel, and Outlook is required.
Strong analytical, organizational, time-management, administrative, interpersonal, engagement, problem-solving, communication, presentation, and customer-service skills.
Professional and mental health ethics, confidentiality, continuous improvement, and clinical skills for evaluating screening accuracy and providing appropriate clinical intervention.
Knowledge of trauma-informed theories, principles, and practices; racial equity and racial justice in behavioral health; and change management as it relates to positive organizational change.
Competencies consistent with Texas Health and Human Services Commission requirements for Texas Resiliency and Recovery, as well as applicable Texas Administrative Code, contract, and other clinical guidelines.

Nice To Haves

Experience with trauma-informed services.
Experience with Seeking Safety, Illness Management and Recovery, and Motivational Interviewing.
Experience with an electronic medical record (EMR) system.

Responsibilities

Coordinate services, referrals, linkages, and advocacy for individuals with varying needs.
Work in concert with members of an interdisciplinary treatment team and ensure authorization for clinical services.
Complete a psychosocial assessment for each new admission and present assessment findings to the team.
Develop individual recovery plans based on assessment findings, including measurable goals and objectives agreed upon with the individual; assist individuals in obtaining and modifying goals as needed.
Document efforts to involve individuals, service providers, and caregivers in service planning, unless the individual objects.
Review recovery plans every three months or as clinically indicated, and deliver authorized services in accordance with plan objectives.
Engage individuals assigned to the caseload and document services and progress.
Participate in interdisciplinary team staffing, encourage individuals to attend, and report progress, barriers, or other relevant treatment information.
Follow up with individuals who miss scheduled clinic appointments, document contact attempts, and report repeated unsuccessful contact efforts to the treatment team.
Follow up within 24 business hours with assigned individuals who access emergency services and report their status and disposition to the treatment team.
Meet with individuals within three days of hospital discharge or community assignment.
Provide crisis intervention, including home visits and, as needed, initiating mental illness warrants and working with police and other public servants to address crises.
Facilitate inpatient admission at the treatment team’s request.
Provide individual, family, and group rehabilitation sessions; evaluate session progress, solicit feedback, and consult colleagues or team leaders on unfamiliar or uncomfortable issues.
Help individuals obtain entitlements through referrals, advocacy, and negotiation as needed.
Use video and audio technology to deliver services through the individual’s preferred means of intervention.
Perform other duties as assigned.