PSH Case Manager - ARCHES Sequoia Crossing

Mid-Willamette Valley Community Action Agency•Salem, OR

1d•Onsite

About The Position

The PSH Case Manager works in a Permanent Supportive Housing program providing affordable, stable housing to people who have experienced chronic homelessness. The position meets with residents individually to assess their needs, develop individualized support plans, and identify resources. The Case Manager coordinates with program staff and community providers to help residents access services and achieve their goals. The role also supports day-to-day shelter operations and participates in community outreach. The position requires responding to residents’ immediate needs after hours as needed and may involve work outside normal business hours, including nights, weekends, and holidays.

Requirements

High school diploma or GED and two years of social service experience; an equivalent combination of education and experience may be accepted.
Valid driver’s license, an insured vehicle available for work use, and a satisfactory driving record for the previous three years.
Pass a comprehensive MWVCAA background screening before employment.
Obtain Basic Life Support/First Aid Certification within the first 30 days of hire.
Have or obtain a Food Handler’s Card within 30 days.
Pass pre-employment and random drug/alcohol screenings.
Basic proficiency with computers, Microsoft Office products, database software, and web tools.
Excellent planning, organization, and time-management skills.
Effective oral and written communication skills.
Ability to remain calm and positive during escalated interactions and while handling frequent demands for attention, time, and work tasks.
Ability to work outside normal business hours, including nights, weekends, and holidays.
Ability to regularly lift up to 25 pounds and occasionally lift up to 50 pounds.
Close vision, ability to adjust focus, and manual dexterity for handling office equipment.

Nice To Haves

Knowledge of or experience with coordinated assessment principles.
Experience working with unsheltered or vulnerable populations.
Knowledge of best practices in homeless service delivery.

Responsibilities

Meet with residents to assess their needs, strengths, and resources.
Develop individualized goals, action plans, and collaborative crisis response plans for residents.
Work with program staff to identify resources that support residents’ needs, goals, and desired outcomes.
Document resident interactions in a data system, monitor progress, and maintain detailed, current case notes and organized resident files.
Respond to residents’ immediate needs after hours as needed.
Establish and maintain working relationships with the Salem Housing Authority and other relevant community partners.
Use trauma-informed practices and de-escalation techniques to assist participants during heightened interactions.
Perform cleaning, janitorial, and laundry tasks to support day-to-day shelter operations.
Support nutrition staff with kitchen tasks, including cooking meals.
Participate in community outreach to local organizations, camps, and groups as directed by a supervisor.
Maintain appropriate boundaries with clients and coworkers.
Perform other reasonably related duties as assigned.