Case Manager- Brown County

Humana•Green Bay, WI

23h•$53,700 - $72,600•Remote

About The Position

Humana is hiring a Case Manager for its Inclusa team to serve members in Wisconsin’s Family Care program. The role provides comprehensive case management to frail elders and adults with intellectual, developmental, or physical disabilities in Brown County and the surrounding area. The Case Manager reports to the Manager of Care Coaching and coordinates with a Field Care Nurse to support members’ health and safety needs and help them remain in the least restrictive environment. This is a remote, member-facing position involving travel of up to 40% for in-person assessments and visits, typically at members’ homes. The schedule is Monday through Friday, 8:00 a.m.–4:30 p.m. CST, for 40 hours per week. Mileage reimbursement is provided for eligible work-related travel. The role requires TB screening and a dedicated, interruption-free home workspace to protect member information. Home internet must provide at least 25 Mbps download and 10 Mbps upload speeds. Occasional travel to Humana offices for training or meetings may be required. The listed starting base salary range is $53,700–$72,600 per year. Humana offers medical, dental, and vision benefits; a 401(k) retirement savings plan; paid time off and holidays; paid parental and caregiver leave; short- and long-term disability; life insurance; and other benefits.

Requirements

Bachelor’s degree in human services or a related field and at least 1 year of experience serving frail elders or adults with intellectual, developmental, or physical disabilities; alternatively, a bachelor’s degree in another field and at least 3 years of such experience.
Ability to travel up to 40% of the time to visit members.
Valid state driver’s license.
Proof of personal vehicle liability insurance with at least 100/300/100 limits.
Meet the home internet requirements: minimum 25 Mbps download and 10 Mbps upload speeds.
Work from a dedicated space without ongoing interruptions to protect member PHI/HIPAA information.
Complete TB screening if selected for the role.

Nice To Haves

Reside within 45 minutes or less of the assigned coverage area.
Case management experience.
Experience with electronic case note documentation.
Knowledge of community health and social service agencies and additional community resources.

Responsibilities

Assess members’ health and safety needs, strengths, interests, and preferences to develop a comprehensive Member Care Plan (MCP).
Coordinate with a Field Care Nurse to address members’ health and safety needs and provide support in the least restrictive environment consistent with the MCP.
Conduct face-to-face social assessments at enrollment and at least every six months, typically at the member’s residence.
Conduct quarterly in-person visits at members’ homes and maintain monthly phone contact.
Arrange member support services related to social integration, community resources, employment, housing, and other non-medical needs.
Ensure cost-effective service delivery.
Evaluate risk factors and provide education to members.
Maintain accurate documentation, including case notes, service authorizations, and MCP updates.