Case Manager

COMMUNITY HOUSING INNOVATIONS INC•New York, NY

11d•$24 - $50,004•Onsite

About The Position

The Case Manager is part of a human services team that develops and carries out service and care plans for residents. The role supports a stable and empowering environment that fosters independence, self-reliance, and skills development. The Case Manager helps execute and update plans, coordinate direct services and referrals to external providers, and monitor resident behaviors and progress. The position is based in Midtown Manhattan, New York. Two schedule options are listed: Sunday 10 a.m.–6 p.m. and Monday–Thursday 8 a.m.–4 p.m.; or Sunday–Wednesday 9 a.m.–5 p.m. and Thursday 11 a.m.–7 p.m. Both schedules have Friday and Saturday off. Pay is $24.04 per hour, approximately $50,004 annually. The position is non-exempt and eligible for overtime.

Requirements

High school diploma or GED; alternatively, three years of experience working in a shelter or similar field may substitute for the education requirement.
Two years of experience in case management, counseling, or direct client advocacy in social service settings.
Excellent verbal and written communication skills.
English proficiency.
Basic competency with MS Word, Excel, Outlook, and the internet.
Ability to formulate simple financial budgets.
Ability to make unit visits, including walking distances and climbing stairs.
Ability to prioritize and make appropriate decisions and judgments.
Experience working with homeless individuals and people living with health or mental health issues and substance use.
Ability to engage residents.

Nice To Haves

Bachelor’s degree in social work or psychology.
Experience with immigrants and immigration issues.
Multilingual ability, including Spanish proficiency.

Responsibilities

Ensure residents receive appropriate, quality services consistent with organizational principles and program requirements.
Coordinate with a Social Worker, when available, to develop customized service and care plans, including information, counseling, crisis intervention, direct services, advocacy, and referrals to external and community-based services.
Collaborate with service providers and external organizations to help residents address immigration and citizenship matters, obtain public benefits and charitable assistance, and pursue employment, entrepreneurship, independence, and long-term stability.
At family sites, coordinate with the Recreation Team, when available, to support school-age children with transportation, school transfers, and ESL/ELL and IEP curricula as needed.
Develop and maintain a referral resource network based on residents’ service needs.
Meet with residents on the assigned caseload at least weekly to assess progress and revise service and care plans as needed.
Conduct weekly room inspections to ensure healthy hygiene and housekeeping.
Coordinate with Social Workers and/or the Treatment Team to address behaviors that may compromise resident health and safety.
Develop discharge plans that support continued public-benefit enrollment and establish service connections with community-based organizations.
Ensure assigned residents are enrolled in and receive eligible public benefits and city programs in accordance with DHS requirements.
Ensure residents complete appointments, submit documentation, and fulfill other requirements to maintain benefits and DHS program participation.
Coordinate with the Mayor’s Office of Immigration Affairs and other immigration services and advocacy organizations, and enroll residents in relevant immigration services and programs when applicable.
Document interactions and communications with and on behalf of residents in CARES and AWARDS.
Perform other duties as assigned by the supervisor and Program Director.