Case Manager Immigration Bilingual Hindu/Punjabi

The GEO Group•Fresno, CA

About The Position

Provides case management for Intensive Supervision Appearance Program (ISAP) participants from entry through release, administering program policies and procedures under the Department of Homeland Security contract. The role involves developing and maintaining service plans and case records, meeting with participants, coordinating services and community resources, monitoring compliance, and supporting participants through immigration-related processes. The position is bilingual and requires local travel, including home visits, and may involve installing electronic monitoring equipment.

Requirements

High school diploma or GED.
Two years of customer service or case management experience.
Bilingual Spanish.
Valid driver’s license and ability to safely operate a motor vehicle for home visits.
U.S. citizenship.
Ability to receive client approval to work on contract.
Must have lived in the U.S. for three of the last five years; military service and study abroad count.
Effective verbal and written communication skills, including the ability to interpret and articulate rules, orders, instructions, and materials.
Sound judgment and an even temperament, including the ability to maintain self-control in stressful situations.
Attention to detail.
Problem-solving ability.
Ability to interact sensitively with multicultural contacts.
Basic computer skills and ability to use computers and department software.
Ability to perform the physical activities described for home visits and electronic monitoring equipment, including bending, stooping, using hands and fingers, standing, walking, sitting, climbing or balancing, entering and exiting a car, and climbing stairs multiple times in a day.

Nice To Haves

Bachelor’s degree.

Responsibilities

Develop, implement, coordinate, review, and update case management and individual service plans in accordance with regulations and program requirements.
Meet face-to-face with participants regularly as required by contract.
Develop and maintain accurate, complete, confidential case records and proactively manage cases.
Conduct intake interviews and orientation sessions within required timeframes.
Install electronic monitoring equipment as necessary and monitor participant compliance.
Assist participants in obtaining travel documents from their countries of citizenship and maintain related logs.
Evaluate participants’ English proficiency and determine communication resources needed.
Coordinate translation services, including emergency translation services.
Connect participants with community resources, including transportation, medical, food, shelter, clothing, educational, financial, legal, religious, and social adjustment resources.
Supervise participants while they are in Company offices.
Establish participant schedules that may include counseling, immigration court appearances, and access to legal services.
Coordinate attendance at legal and cultural orientation sessions and supplemental services evaluations.
Review service plans, conduct risk and needs assessments, and write progress reports in accordance with contractual obligations.
Report program violations promptly using established reporting parameters.
Conduct home visits to verify participants’ residences.
Provide emergency counseling as needed.
Develop and maintain relationships with community translation resources, including private services, volunteers, universities, ESL schools, NGOs, churches, and other organizations.
Perform other duties as assigned.