Case Manager (Veteran Services)

Veterans Multi-Service Center•Philadelphia, PA

132d•$0 - $24

About The Position

Guided by the mission of “serving those who served,” the Case Manager provides trauma-informed advocacy and comprehensive case management to a portfolio of 15–30 Veteran households. The role supports Veterans and their families as they move from housing crisis to permanent stability by co-developing and achieving individualized housing stability plans. As a dedicated navigator in the Supportive Services for Veteran Families program, the Case Manager helps ensure Veterans receive equitable, respectful access to resources and services. The Case Manager assesses eligibility and service needs, coordinates program resources and public benefits, provides financial assistance to eligible households as needed, and conducts outreach to identify and serve target populations. The role also maintains compliant case files, collaborates with interdisciplinary teams and community partners, and attends relevant meetings and events. Additional program-related duties are assigned by the Program Manager.

Requirements

Bachelor’s degree or equivalent work experience in social services, non-profit management, administration, or case management.
At least two years of experience in non-profit, social services, or related program delivery and/or coordination among multiple stakeholders.
Experience working with grant-funded programs.
Experience working with diverse populations and low-income individuals.
Good computer skills, including knowledge of databases and Microsoft Word Suite.
Strong organizational, time-management, communication, and people skills.
Valid, unrestricted driver’s license; acceptable driving record under agency policy; current automobile insurance; and current vehicle registration.
Ability to gather and interpret data and maintain quality, accuracy, and precision.
Ability to build effective working relationships and contribute to team goals.
Effective verbal and written communication skills and a friendly, positive demeanor.
Initiative, creativity, critical thinking, problem-solving, and ability to set work priorities.
Ability to maintain ethical standards, professional boundaries, and composure in difficult circumstances or emergencies.
Working knowledge of Microsoft Office, including Word, Excel, and Outlook.
Ability to manage multiple assignments and maintain accurate files and contract documentation, with data integrity aligned to grant funding requirements.
Specialized knowledge of case management services and community resources, including Federal, State, and local assistance programs for housing, utilities, and disability benefits.

Nice To Haves

Veteran housing services experience, particularly in grant-funded programs.

Responsibilities

Maintain a caseload and provide case management with a housing-first focus.
Consult with clients to assess program eligibility and service needs.
Develop individualized housing stability plans with clients, including client-specific goals.
Provide ongoing support through assessment, planning, and implementation of program resources and services.
Consult with interdisciplinary teams as needed and take primary responsibility for assessment and completion of quality-assurance program principles.
Collaborate with the case management team on service plans to coordinate approaches and support successful outcomes.
Ensure case files comply with regulatory agency standards and agency policies and procedures, including confidentiality, security, and safety requirements.
Organize program efforts to meet requirements for outreach, case management, and access to VA and other public benefits.
Provide financial assistance to eligible households as needed.
Conduct outreach to identify target populations and provide services.
Develop and maintain relationships that generate referrals of Veteran households and promote agency services.
Attend relevant internal, external, and community meetings and events as required.
Perform additional program-related duties as assigned by the Program Manager.
Maintain consistent and reliable attendance and perform other duties within the scope of the position as assigned by the Program/Department Manager.