Case Manager Supervisor, La Quinta

Housing Works • New York, NY

9d • $65,000 - $70,000 • Onsite

About The Position

The Case Management Supervisor provides administrative and operational oversight of a Housing Works Emergency & Transitional Housing (ETH) program site serving individuals reentering the community after incarceration or other justice system involvement. The program offers time-limited transitional housing and onsite services, including case management, vocational training, housing advocacy, and mental health support, to address barriers to community housing and help participants build skills for stable functioning.

Reporting to the Program Manager of Case Management, the supervisor oversees 3–4 case managers, maintains internal and external quality assurance standards, helps develop and implement quality improvement activities, facilitates team meetings, supports high-quality participant care, and participates in case conferences and crisis intervention as needed. The role works with ETH senior leadership to ensure the physical environment and service delivery align with agency goals and participant needs. As a member of the program leadership team, the supervisor is expected to uphold Housing Works values and further the program’s and agency’s mission. The role is suited to a reentry or housing services professional with supervisory and direct-care experience who is interested in developing program administration skills and working with an interdisciplinary team.

Requirements

• At least 3 years of experience providing case management or direct client service.
• At least 1 year of supervisory experience.
• Experience working with individuals impacted by the criminal legal system or with a history of co-occurring disorders.
• Strong written documentation and communication skills.
• Ability to work on cross-functional teams with disciplines such as operations, technology, healthcare, and social work.
• Ability to think critically and creatively and exercise good judgment.
• Demonstrated skill in recruiting, managing, inspiring, and developing a diverse workforce and building collaborative teams to meet and exceed performance goals.
• Proficiency with Microsoft Office Suite, particularly Excel.
• Experience using EMR systems.
• Ability to travel within the boroughs via public transportation.
• Flexibility to work evening hours as needed to meet participant service needs.

Nice To Haves

• Bachelor’s degree in social services, psychology, social work, or a related field preferred.
• Master’s degree preferred.
• Spanish bilingual ability preferred, but not required.
• Interest and commitment to working with homeless individuals impacted by the criminal legal system.
• Ability to maintain a strengths-based, harm reduction perspective.
• Ability to embrace a diverse environment encompassing varied racial, ethnic, gender-expressive, and lived experiences.

Responsibilities

• Oversee the day-to-day operation of onsite ETH case management and housing placement assistance services.
• Collaborate with program leaders to implement policies, procedures, and workflows that support program functioning and achievement of goals.
• Ensure participants can access support services addressing employment, education, healthcare, and housing needs.
• Work with staff and participants to foster an environment that promotes participant well-being.
• Ensure all participants have housing and service plans of care.
• Help resolve participant grievances, conduct violations, and disciplinary matters.
• Maintain a caseload of high-need clients when needed.
• Directly supervise 3–4 onsite case managers and provide indirect supervision and guidance to other support services staff.
• Conduct probationary and annual evaluations for assigned supervisees.
• Participate in staff recruitment, onboarding, and terminations.
• Lead onboarding and ongoing training for the onsite case management team and assist with developing and implementing training activities.
• Ensure service delivery meets internal and external standards.
• Conduct daily, weekly, and monthly quality assurance audits; share findings with program management and use them to inform quality improvement activities.
• Complete daily, weekly, monthly, and ad hoc reports on time.
• Ensure client charts are up to date and compliant.
• Engage in and promote participation in department and agency advocacy requirements.
• Demonstrate Housing Works core values in daily activities.

Benefits

• Three healthcare plans to choose from; Housing Works covers most of the plan cost, with the employee contribution based on salary.
• PTO accrual begins immediately, with up to 30 days earned in the first year.
• Educational benefit available for tuition loan reimbursement, tuition costs, and textbooks.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed