Case Manager Supervisor, La Quinta

Housing Works • Long Island City, NY

1d • Onsite

About The Position

The Housing Works Emergency & Transitional Housing Program provides time-limited transitional housing and support services to individuals reentering the community after incarceration or other justice system involvement. Participants can access onsite case management, vocational training, housing advocacy, and mental health support to address barriers to community housing and build skills for stable functioning.

Reporting to the Program Manager of Case Management, the Case Manager Supervisor provides administrative and operational oversight of an ETH program site, supervises 3–4 case managers, maintains quality assurance standards, supports quality improvement, facilitates team meetings, and helps ensure participants receive high-quality services. The supervisor participates in case conferences and crisis intervention as needed, and works with senior leadership to align the site’s physical environment and service delivery with agency goals and participant needs. As a member of the program leadership team, the supervisor is expected to uphold Housing Works’ values and advance the program’s and agency’s mission.

Requirements

• Minimum 3 years of experience providing case management or direct client services.
• Minimum 1 year of supervisory experience.
• Experience working with individuals impacted by the criminal legal system or with a history of co-occurring disorders.
• Strong written documentation and communication skills.
• Ability to work on cross-functional teams with disciplines such as operations, technology, healthcare, and social work.
• Ability to think critically and creatively and exercise good judgment.
• Demonstrated ability to recruit, manage, inspire, and develop a diverse workforce and build collaborative teams that meet or exceed performance goals.
• Proficiency with Microsoft Office Suite, particularly Excel.
• Experience using EMR systems.
• Ability to travel within the boroughs via public transportation.
• Flexibility to work evening hours as needed to meet participant service needs.

Nice To Haves

• Bachelor’s degree in social services, psychology, social work, or a related field preferred.
• Master’s degree preferred.
• Spanish bilingual ability preferred but not required.
• Interest and commitment to working with homeless individuals impacted by the criminal legal system.
• Ability to maintain a strengths-based, harm reduction perspective.
• Ability to embrace a diverse environment encompassing racial, ethnic, gender-expressive, and lived experiences.

Responsibilities

• Oversee the day-to-day operations of the ETH program’s onsite case management and housing placement assistance services.
• Collaborate with program leaders to implement policies, procedures, and workflows that support program functioning and achievement of goals.
• Ensure participants can access services addressing social determinants of health, including employment, education, healthcare, and housing.
• Work with staff and participants to create an environment that promotes participant well-being.
• Ensure all participants have housing and service plans of care.
• Participate in resolving participant grievances, conduct violations, and disciplinary interventions.
• Maintain a caseload of high-need clients if needed.
• Directly supervise 3–4 onsite case managers and provide indirect supervision and guidance to other support services staff.
• Conduct probationary and annual performance evaluations with assigned supervisees.
• Participate in staff recruitment, onboarding, and terminations.
• Lead onboarding and ongoing training for the onsite case management team and assist with developing and implementing training activities.
• Ensure program service delivery meets internal and external standards.
• Conduct daily, weekly, and monthly quality assurance audits; share findings with program management and use them to inform quality improvement activities.
• Complete daily, weekly, monthly, and ad hoc reports in a timely manner.
• Ensure client charts are up to date and compliant.
• Engage in and promote engagement with department and agency advocacy requirements.
• Display Housing Works core values in day-to-day activities.

Benefits

• Choice of three comprehensive healthcare plans, with Housing Works covering most of the plan cost and employees paying a portion based on salary.
• PTO accrual begins immediately, with up to 30 days earned in the first year.
• Educational benefit that can be used for tuition loan reimbursement, tuition costs, and textbooks.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed