Case Manager- La Crosse

Humana•La Crosse, WI

15h•Remote

About The Position

As a Case Manager with Humana’s Inclusa team, you will support Wisconsin Family Care members in navigating care and living as independently as possible. You will build relationships with members and coordinate care and services that support their health, independence, and personal goals. The position serves members throughout La Crosse County and surrounding areas. This is a remote position with travel to members and occasional travel to Humana offices for training or meetings. The role involves up to 40% travel and typically works Monday through Friday, 8:00 a.m. to 4:30 p.m. CST. A $3,000 hiring bonus is offered: $1,500 after 90 days and $1,500 after nine months. Mileage reimbursement is provided for eligible work-related travel. The position is patient-facing and requires participation in Humana’s TB screening program. Home or hybrid employees must have internet service with at least 25 Mbps download and 10 Mbps upload speeds and a dedicated workspace that protects member PHI/HIPAA information.

Requirements

Bachelor’s degree in human services or a related field and at least one year of experience serving frail elders or adults with intellectual, developmental, or physical disabilities; alternatively, a bachelor’s degree in another field and at least three years of such experience.
Valid state driver’s license.
Proof of personal vehicle liability insurance with at least 100/300/100 limits.

Nice To Haves

Reside within 45 minutes or less of the assigned coverage area.
Case management experience.
Experience with electronic case note documentation.
Knowledge of community health and social service agencies and additional community resources.

Responsibilities

Assess members’ health and safety needs, strengths, interests, and preferences to develop a comprehensive Member Care Plan (MCP).
Coordinate with a Field Care Nurse to arrange services addressing members’ health and safety needs and support members in the least restrictive environment according to the MCP.
Conduct face-to-face social assessments at enrollment and at least every six months, typically at members’ residences.
Conduct quarterly in-person visits and maintain monthly telephone contact with members.
Arrange support services related to social integration, community resources, employment, housing, and other non-medical needs.
Ensure cost-effective service delivery.
Evaluate risk factors and provide education to members.
Maintain accurate case notes, service authorizations, and MCP updates.

Benefits

$3,000 hiring bonus, with $1,500 paid after 90 days and $1,500 after nine months.
Mileage reimbursement for eligible work-related travel.
Medical benefits.
Dental benefits.
Vision benefits.
401(k) retirement savings plan.
Paid time off.
Company and personal holidays.
Paid parental and caregiver leave.
Short-term disability.
Long-term disability.
Life insurance.