Registration Rep-Supplemental/PRN- La Crosse
About The Position
The Registration Representative is responsible for accurately checking in, admitting, and registering incoming patients in hospital or emergency department settings. Registrations may be completed in person, by phone, or virtually. The role includes verifying patient demographic information, collecting insurance data, identifying or creating appropriate accounts, obtaining patient signatures, providing required forms or letters, serving as an ambassador, assisting with self-registration, and collecting indicated co-payments or share-of-cost amounts. The representative supports patient safety by following positive patient identification protocols and obtaining required consents. The role may also involve assisting patients with hospital presumptive eligibility or Medicaid applications. For in-person registration, the representative must be able to walk to patients throughout the emergency department and/or hospital. The position requires adherence to quality assurance guidelines and productivity standards. The position is supplemental/PRN at Mayo Clinic in La Crosse. The vacancy is not eligible for visa sponsorship or visa transfer. Candidates may be asked to complete a prerecorded OnDemand interview; a Mayo Clinic staff member will review the completed interview and notify candidates about next steps.
Requirements
- High school diploma or GED.
- At least 2 years of relevant experience.
- Ability to read and communicate effectively.
- Basic computer and keyboarding skills.
- Intermediate mathematics competency.
- Good written and verbal communication skills.
- Knowledge of proper phone etiquette and phone handling skills.
- Ability to interact professionally with individuals from diverse backgrounds.
- Ability to maintain working knowledge of systems and processes related to patient registration and scheduling activities.
Nice To Haves
- Prior desk, appointment, or secretarial experience.
- Working knowledge of scheduling systems and procedures.
- Experience using an Epic RC/EMR system.
- Healthcare Financial Management Association (HFMA) certification.
Responsibilities
- Accurately check in, admit, and register incoming patients in hospital or emergency department settings, in person, by phone, or virtually.
- Verify patient demographic information and collect insurance data.
- Identify and/or create appropriate patient accounts.
- Obtain patient signatures and provide required forms or letters.
- Act as an ambassador and assist patients with self-registration.
- Collect indicated co-payments and/or share-of-cost amounts.
- Follow positive patient identification protocols and obtain appropriate consents to support patient safety.
- Assist patients with hospital presumptive eligibility or Medicaid applications when needed.
- Walk to patients’ locations throughout the emergency department and/or hospital for in-person registration.
- Adhere to quality assurance guidelines and established productivity standards.
Benefits
- Multiple medical plan options.
- Dental coverage through Delta Dental or a reimbursement account for flexible coverage.
- Affordable vision plan with a national network.
- HSA and FSA options for eligible expenses.
- Competitive retirement package.
- Continuing education and advancement opportunities.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
