Case Manager Level 1

Heluna Health•San Francisco, CA

4d•Onsite

About The Position

The San Francisco Homeless Outreach Team (SFHOT) works collaboratively in small teams to engage and stabilize individuals experiencing homelessness, help establish treatment, and find permanent housing. The Case Manager Level 1 is an entry-level member of the case management team who manages care for people experiencing homelessness as part of a multidisciplinary team and supports SFHOT’s overall functions. The position works Monday through Friday, eight-hour days, with the exact schedule set by management. It is represented by a union and covered by the union’s Collective Bargaining Agreement. The role conducts care coordination, engages individuals with complex medical or behavioral health needs, assesses needs, and initiates referrals and linkages. Case Managers may be assigned to the Shared Priority Team or Rapid Response Team, collaborating with Department of Public Health staff, RAMs staff, other departments, or providers. The work includes field outreach, wellness checks, crisis intervention when needed, service planning, advocacy, and support toward stabilization and permanent housing. The position requires collaboration with City and community-based organization staff, service providers, community groups, and neighborhoods. It also involves timely and accurate documentation, use of communication devices and web-based technologies, use of company-provided vehicles, attendance at required trainings and meetings, and compliance with established policies and procedures. Work takes place outdoors at various locations and occasionally in a temperature-controlled office setting.

Requirements

Target experience: direct experience in a professional, volunteer, or other relevant capacity working with people experiencing homelessness or individuals with complex medical and/or behavioral health concerns.
Meet one of the following education and experience pathways: high school degree or equivalent plus at least two years of target experience; a specialty certificate related to the populations served plus one year of target experience; or an AA/AS degree.
Valid California driver’s license; driver must be at least 21 and have no disqualifying driving record in the past three years, as specified in the posting.
Basic knowledge of the client population and its complex needs, including homelessness, financial instability, medical and mental health issues, and substance use.
Ability to work well with diverse staff and clientele, including across cultural, language, sexual identity, gender, and other diversity considerations in San Francisco neighborhoods.
Ability to work successfully both independently and cooperatively.
Ability to speak, read, and write clearly in English.
Basic competency using the Internet, Outlook email, and Microsoft Word, and willingness and ability to learn programs needed for everyday job functions.
Ability to use computers and the Internet to look up information and enter relevant notes.
Obtain CPR and first aid certification within 90 days of hire.
Be in good physical condition and able to perform duties involving frequent full-body use, including standing, walking, climbing stairs, sitting, driving for extended periods, and entering and exiting vehicles throughout the shift.
Ability to use a computer, phone, or office equipment for extended periods.
Ability to complete tasks in an environment with background noise and potentially constant interruptions.
Ability to lift at least 35 pounds.
With instruction, ability to assist people with disabilities, help transfer a 180-pound person, and lift a wheelchair in and out of a car or van.

Nice To Haves

Fluency in languages other than English.
Previous experience or training in street outreach and case management.
Knowledge of San Francisco neighborhoods and community resources.
Knowledge of the San Francisco Health Provider network.
Prior experience with documentation and billing.
Preferred areas of study include Social Work, Human Services, Psychology, Counseling, Sociology, Anthropology, Ethnic Studies, Public Policy, Public Health, or a related field.

Responsibilities

Conduct care coordination for people experiencing homelessness as directed by a Neighborhood Street Team lead.
Engage individuals with complex medical and/or behavioral issues and assess needs such as medical care, mental health, substance use, shelter, food access, and benefits.
Initiate referrals and linkages, participate in treatment planning, support stabilization into permanent housing, develop engagement strategies and interventions, and follow up with clients as needed.
For Shared Priority Team assignments, work in small teams alongside Department of Public Health and RAMs staff while sharing a caseload.
For Rapid Response Team assignments, provide brief and immediate field support to clients as part of a small team that may include Department of Public Health staff, other departments, or providers.
Collaborate with multidisciplinary City and community-based organization staff to link people experiencing homelessness to services.
Respond to requests for service as directed by the Neighborhood Street Team lead to help individuals found at risk in places not meant for human habitation.
Perform wellness checks, assess risk, provide support and referrals, and, when needed, conduct crisis intervention, engage emergency medical or mental health systems, or make mandated reports.
Advocate and collaborate with service providers to facilitate access to care and support client stabilization.
As requested, maintain a caseload of clients with complex medical and/or behavioral issues, develop service plans, initiate referrals and linkages, and develop engagement strategies and interventions.
Work collaboratively in a dynamic and diverse team, communicating clearly and demonstrating flexibility and humility.
Maintain professional and positive relationships with service providers, community groups, and the neighborhood.
Participate in multidisciplinary and care coordination meetings to discuss client care and service delivery.
Use assigned communication devices to communicate appropriately and professionally with team members and other service providers.
Use web-based technologies to look up information and collateral data relevant to services.
Maintain timely and accurate documentation according to program requirements.
Use company-provided vehicles appropriately and professionally and maintain a clean driving record.
Adhere to the Code of Conduct and established policies and procedures.
Attend all mandatory trainings and meetings.
Perform other duties as assigned.