Case Manager Level 1

Heluna Health•San Francisco, CA

About The Position

The San Francisco Homeless Outreach Team (SFHOT) works collaboratively in small teams to engage and stabilize individuals experiencing homelessness, help establish treatment, and find permanent housing. The Case Manager Level 1 is an entry-level member of the case management team who manages care for people experiencing homelessness as part of a multidisciplinary team and supports SFHOT’s overall functions. The position works Monday through Friday, eight-hour days; management sets the exact schedule. It is represented by a union and covered by the union’s Collective Bargaining Agreement. Depending on assignment, the Case Manager may work on the Shared Priority Team alongside Department of Public Health and RAMs staff, sharing a caseload, or on the Rapid Response Team, providing brief, immediate support to clients in the field alongside a small team that may include DPH staff, other departments, or providers. The role includes engaging individuals with complex medical and behavioral health concerns, assessing their needs, coordinating referrals and services, and supporting stabilization and permanent housing. Work may include responding to service requests, conducting wellness checks, assessing risk, providing crisis intervention, and connecting people with emergency medical or mental health systems. The position requires collaboration with City and community-based organization staff, service providers, community groups, and neighborhood partners, along with timely documentation, use of communication devices and web-based tools, and appropriate use of company vehicles.

Requirements

Direct experience in a professional, volunteer, or other relevant capacity working with people experiencing homelessness or individuals with complex medical and/or behavioral health concerns.
Qualifying pathways: a high school degree or equivalent plus at least two years of target experience; or a specialty certificate related to the populations served (such as Community Health Worker, Medical Assistant, Drug and Alcohol/CADAC, or Peer Counselor) plus one year of target experience; or an AA/AS degree.
Valid California driver’s license. Drivers must be at least 21 and must not have, within the past three years, any two-point convictions, more than two moving violations, or more than one moving violation and one at-fault or passenger-handling accident.
Basic knowledge of the client population and its complex needs, including homelessness, financial instability, medical and mental health concerns, and substance use.
Ability to work well with diverse staff and clientele, including across cultural, language, sexual identity, gender, and other diversity considerations in San Francisco neighborhoods.
Ability to work successfully both independently and cooperatively.
Ability to speak, read, and write clearly in English.
Basic competency using the Internet, Outlook email, and Microsoft Word, and willingness and ability to learn programs needed for everyday job functions.
Ability to use computers and the Internet to look up information and enter relevant notes.
Obtain CPR and first aid certification within 90 days of hire.
Good physical condition and ability to perform job duties requiring frequent use of the entire body, including standing, walking, climbing stairs, sitting, driving for extended periods, and entering and exiting vehicles throughout the work shift.
Ability to use a computer, phone, or office equipment for extended periods.
Ability to complete tasks in an environment with background noise and frequent interruptions.
Ability to lift at least 35 pounds.
With instruction, ability to assist people with disabilities, help transfer a 180-pound person, and lift a wheelchair in and out of a car or van.

Nice To Haves

Fluency in languages other than English.
Previous experience or training in street outreach and case management.
Knowledge of San Francisco neighborhoods and community resources.
Knowledge of the San Francisco Health Provider network.
Prior experience with documentation and billing.
Preferred fields of study include Social Work, Human Services, Psychology, Counseling, Sociology, Anthropology, Ethnic Studies, Public Policy, Public Health, or a related field.

Responsibilities

Coordinate care for people experiencing homelessness as directed by a Neighborhood Street Team lead.
Engage individuals with complex medical and/or behavioral issues and assess needs, including medical care, mental health, substance use, shelter, food access, and benefits.
Initiate referrals and linkages, participate in treatment planning, and support stabilization into permanent housing.
Develop engagement strategies and interventions, and follow up with clients to support linkages as needed.
On the Shared Priority Team, work in small teams alongside Department of Public Health and RAMs staff and share a caseload.
On the Rapid Response Team, provide brief and immediate field support as part of a small team that may include DPH staff, other departments, or providers.
Respond to service requests as directed by a Neighborhood Street Team lead to help individuals found at risk in places not meant for human habitation.
Conduct wellness checks, assess risk, provide support, and make referrals; this may include crisis intervention, engaging emergency medical or mental health systems, or mandated reporting.
Advocate and collaborate with service providers to facilitate access to care and support stabilization.
As assigned, maintain a caseload of clients with complex medical and/or behavioral issues, develop service plans, and initiate referrals and linkages.
Work collaboratively with a dynamic, diverse multidisciplinary team, using clear communication, flexibility, and humility.
Maintain professional and positive relationships with service providers, community groups, and the neighborhood.
Participate in multidisciplinary and care coordination meetings to discuss client care and service delivery.
Use assigned communication devices to communicate appropriately and professionally with team members and other service providers.
Use web-based technologies and computers to look up information and collateral data relevant to service delivery.
Maintain timely and accurate documentation according to program requirements.
Use company-provided vehicles appropriately and professionally, and maintain a clean driving record.
Adhere to the Code of Conduct and established policies and procedures.
Attend all mandatory trainings and meetings.
Perform other duties as assigned.