Case Manager Immigration Bilingual Chinese

The GEO Group•Honolulu, HI

12d

About The Position

BI Incorporated operates the Intensive Supervision Appearance Program (ISAP) for the Department of Homeland Security, U.S. Immigration and Customs Enforcement, and Enforcement and Removal Operations. ISAP provides intensive supervision of individuals in immigration proceedings through case management, supervision technology, and connections to community-based assistance. The Government Site Specialist develops, implements, and coordinates case management and individual service plans for ISAP Program Participants in accordance with program requirements. The role includes regular face-to-face participant meetings, intake and orientation, maintaining confidential and accurate case records, installing and monitoring electronic monitoring equipment, assisting participants with travel documents, evaluating English proficiency, and connecting participants to community resources. The position is based in a typical office environment and requires some local travel, including home visits. It involves using standard office equipment and may require installing electronic monitoring equipment and performing data entry. Pay is USD $21.88 per hour.

Requirements

High school diploma or GED required.
Two years of customer service or case management experience required.
Bilingual English/Chinese required.
Valid driver’s license and ability to safely operate a motor vehicle for home visits.
United States citizenship required.
Ability to receive client approval to work on the contract.
Must have lived in the United States for three of the last five years; military service and study abroad count.
Effective verbal and written communication skills, including the ability to interpret and articulate rules, orders, instructions, and materials.
Sound judgment and an even temperament, with the ability to maintain self-control in stressful situations.
Attention to detail and problem-solving ability.
Ability to interact sensitively with multicultural contacts.
Basic computer skills and ability to use computers and department software.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Develop, implement, and coordinate case management and individual service plans for ISAP Program Participants in conformance with program requirements.
Meet with participants face-to-face regularly as required by government contractual obligations.
Develop and maintain accurate, complete, and confidential case records for participants from entry to release from ISAP.
Conduct intake interviews and orientation sessions within contractual timeframes.
Install electronic monitoring equipment on participants as necessary and monitor compliance with the electronic monitoring program.
Assist participants with acquiring travel documents from their countries of citizenship and maintain a log of travel document information for each participant.
Evaluate participants’ English proficiency to determine resources needed to promote clear communication with ISAP staff.
Assess participants’ needs and vulnerabilities and connect them with appropriate community resources.