Case Manager III - Heartland Homes PSH

Transitions Housing Facility•Council Bluffs, IA

3d•Onsite

About The Position

The Case Manager III works in Heartland Family Service’s Heartland Homes program, which provides facility-based Permanent Supportive Housing through long-term financial assistance and supportive services using a Housing First model. The program serves individuals and families experiencing long-term homelessness and people with disabilities, with intensive case management for families with high service needs. This position works at two facilities in Council Bluffs, Iowa, and collaborates closely with the Property Manager and daytime Case Manager. The Case Manager assesses applicants, verifies eligibility, and provides long-term case management and supportive services to approved clients. The role supports clients in identifying strengths, needs, and goals; maintaining tenancy; improving financial security; developing communication and self-advocacy skills; and building self-sufficiency. Services may include direct assistance, referrals, planned support, and crisis response. The position also monitors facility safety and security, documents services and incidents, coordinates repairs, and may perform routine janitorial tasks in common areas. This is an on-site position scheduled for 25 hours per week, evenings or weekends. Travel is required, including use of a personal vehicle if an agency vehicle is unavailable. Compensation is $19.74–$23.54 per hour, with the wage determined by total years of relevant experience.

Requirements

Bachelor’s degree in Social Work or a Human Service field, and two years of direct-care experience in Human Services preferred; or equivalent.
Valid driver’s license and acceptable driving record.
Ability to work independently with little supervision and as part of a team.
Ability to travel as required, including using a personal vehicle if an agency vehicle is unavailable.
Ability to perform the essential functions at the company’s physical work site.

Responsibilities

Assist the daytime Case Manager with assessments to accept, deny, or refer applicants.
Assist in verifying and documenting applicant eligibility and maintaining comprehensive service records for approved clients.
Help clients identify strengths, needs, and goals, including meeting tenancy obligations and reducing risks of harm to themselves and others.
Help clients access, maintain, or improve employment and benefits to increase financial security.
Provide or refer clients to planned and crisis-response services, including concrete supports and interventions to reduce stress and mitigate trauma histories.
Teach and coach clients to develop communication and self-advocacy skills.
Follow safety and security measures for in-home services.
Collect, enter, and report required information in prescribed formats and timelines in accordance with federal funding and internal reporting guidelines.
Maintain accurate, timely service records, case notes, and incident reports.
Build positive working relationships with clients, referral sources, and others encountered through the work.
Provide problem-solving and crisis-intervention services to help clients develop self-sufficiency.
Monitor security cameras to ensure clients follow lease requirements and to support client and facility safety.
Conduct regular facility inspections and walkthroughs to ensure safety and security measures are in place and operating.
Coordinate facility repairs according to Heartland Family Service policies and procedures.
Perform routine janitorial tasks in public and common areas as needed, including cleaning bathrooms and floors, vacuuming, removing trash, and cleaning windows.
Use knowledge of community and agency programs and resources to meet client needs.
Evaluate community service providers’ efficiency and effectiveness on an ongoing basis to help ensure quality care for clients.
Work independently with little supervision and collaboratively as part of a team.
Apply trauma-informed care and culturally competent principles when providing services.
Maintain dependable appointment schedules and accurate reports and statistics.
Treat clients, volunteers, and visitors courteously and with care.
Follow program and agency procedures, policies, and requirements; collaborate with staff, volunteers, landlords, and referral sources.
Travel as required, using a personal vehicle if an agency vehicle is unavailable.
Maintain dependable and punctual scheduling and attendance.
Evaluate HFS program services and make recommendations.
Develop personal and program-related skills through internal and external training opportunities and learning materials.
Create, maintain, and share a self-care plan as appropriate.
Connect the agency with the wider community where possible to support fundraising and friend-raising efforts.
Perform other program-related duties as assigned.