Case Manager III - Heartland Homes PSH

Heartland Family Service•Council Bluffs, IA

9h•$20 - $24•Onsite

About The Position

The Case Manager III works in Heartland Family Service’s Heartland Homes program, which provides facility-based Permanent Supportive Housing through long-term financial assistance and supportive services using a Housing First model. The program serves individuals and families experiencing long-term homelessness and people with disabilities, with intensive case management for families with high service needs. The position works at two Heartland Homes facilities in Council Bluffs, Iowa, and coordinates closely with the Property Manager. The Case Manager assesses applicants, verifies eligibility, and provides long-term case management and supportive services. The work schedule is 25 hours per week, evenings or weekends. Compensation is $19.74 to $23.54 per hour, with the wage determined by total years of relevant experience. Essential functions are performed at the company physical work site.

Requirements

Bachelor’s degree in Social Work or a Human Service field, or equivalent.
Valid driver’s license and acceptable driving record.
Ability to work independently with little supervision and collaboratively as part of a team.
Ability to travel as required, including use of a personal vehicle if an agency vehicle is unavailable.

Nice To Haves

Two years of direct care experience in Human Services is preferred.

Responsibilities

Assist the daytime Case Manager with assessments used to accept, deny, or refer applicants.
Verify and document applicant eligibility and maintain comprehensive service records for approved clients.
Help clients identify strengths, needs, and goals, including meeting tenancy obligations and reducing risks of harm to themselves and others.
Help clients improve financial security by accessing, maintaining, or improving employment and benefits.
Provide or refer clients to planned and crisis-response services, including concrete supports and interventions to reduce stress and mitigate trauma histories.
Teach and coach clients in communication and self-advocacy skills.
Follow safety and security measures for in-home services.
Collect, enter, and report required information in prescribed formats and within required timelines.
Maintain accurate and timely service records, case notes, and incident reports.
Develop and maintain positive working relationships with clients, referral sources, and others encountered through the work.
Provide problem-solving and crisis-intervention services that empower clients to develop self-sufficiency.
Monitor security cameras to help ensure clients comply with their leases and to support client and facility safety.
Conduct regular inspections and walkthroughs of Transitions and Heartland Homes facilities to ensure safety and security measures are in place and operating.
Coordinate facility repairs in accordance with agency policies and procedures.
Perform routine janitorial tasks in public and common areas as needed, including cleaning bathrooms and floors, vacuuming, removing trash, and cleaning windows.
Use knowledge of community and agency programs and resources to meet client needs.
Evaluate community service providers on an ongoing basis to help ensure clients receive quality care.
Work independently with little supervision and as part of a team.
Use trauma-informed care and culturally competent principles when providing client services.
Schedule appointments consistently and dependably and maintain accurate reports and statistics.
Treat clients, volunteers, and visitors with courtesy and care.
Follow program and agency procedures, policies, and requirements.
Collaborate with staff, volunteers, landlords, and referral sources.
Travel as required, using a personal vehicle if an agency vehicle is unavailable.
Maintain dependable and punctual attendance.
Evaluate agency program services and make recommendations.
Develop personal and program-related skills through internal and external training, including printed, audio, and visual materials.
Create, maintain, and share a dynamic self-care plan as appropriate.
Build connections between the agency and the broader community to support fundraising and friend-raising efforts.
Perform other program-related duties as assigned.