Case Manager I Female

BRIDGES TO CHANGE INC•Gresham, OR

8d•Onsite

About The Position

The Case Manager I is a full-time, gender-responsive role serving female-identifying participants. The position supports community integration, recovery skill development, and access to essential resources while implementing individual service plan goals as directed by Case Manager II and the broader care team. The Case Manager I models recovery principles, upholds organizational ethics, and provides consistent participant support. At least 50% of scheduled time is dedicated to direct client services, with eligible services documented and billed where applicable. The role is based in an office and frequently involves travel to field locations, including residential homes, courtrooms, recovery centers, and other indoor and outdoor settings. Duties include peer support and case management, transportation assistance, group facilitation, care coordination, crisis response, and observed urinalysis screening. The position is full-time, non-exempt, and hourly, with a 40-hour schedule that may fall outside standard operating hours and often includes swing shifts and weekend coverage. Additional evening, weekend, or holiday hours may be required.

Requirements

Peer Wellness Specialist (PWS) certification, required within 90 days of hire.
Self-identify as a peer under OAR requirements and have lived experience in mental health, addiction, gambling, or related challenges relevant to the population served.
At least one year of continuous sobriety, maintained, for those identifying with addiction-related lived experience.
State ORCHARDS BCU background check clearance.
Valid driver’s license, personal vehicle with active registration and liability insurance, and an acceptable driving record under Bridges to Change’s auto liability policy requirements.
Ability to conduct directly observed urinalysis in a manner that upholds participant safety, dignity, privacy, and trauma-informed care; identifying as female is required as a Bona Fide Occupational Qualification for this essential function.
Computer literacy, including functional ability with Microsoft programs and electronic health record systems.
Ability to establish and maintain clear professional boundaries and hold participants and staff accountable with compassion and consistency.
Strong communication, trauma-informed engagement, and conflict-resolution skills, including ability to navigate emotionally charged or complex situations.
Experience with crisis prevention, de-escalation, and intervention strategies in behavioral health or related settings.
Ability to remain calm and regulated and exercise sound judgment in high-stress or crisis situations.
Ability to manage multiple priorities in a fast-paced, dynamic environment while maintaining attention to detail and participant safety.
Ability to maintain high professional standards in interactions with participants, staff, and community partners.
Demonstrated ability to work effectively in diverse, collaborative team environments and promote inclusion and cultural responsiveness.
Ability to collaborate with community partners to identify service or system gaps and build partnerships that improve participant outcomes.

Nice To Haves

Prior professional peer support experience, strongly preferred.
GED or high school diploma, preferred.

Responsibilities

Deliver peer support and case management services, dedicating at least 50% of scheduled time to direct client services and documenting and billing eligible services as applicable.
Support participants from diverse cultural backgrounds in accessing services and resources aligned with their needs, priorities, and preferences.
Implement individual service plan goals as directed by Case Manager II and the broader care team.
Promote community integration by helping participants build support networks and become familiar with multiple recovery models.
Help participants develop recovery skills, coping strategies, and independent living abilities using a strengths-based, harm-reduction approach.
Provide encouragement, mentorship, and accountability grounded in lived experience and recovery principles, using trauma-informed motivational interviewing techniques.
Provide transportation assistance for community appointments and activities.
Assess participant needs and connect participants with resources that support recovery and stability.
Facilitate classes and skill-building groups that promote personal growth.
Coordinate with community partners to support comprehensive care and align services with participant goals.
Complete service documentation, progress notes, and records of client interactions within 24 hours, not to exceed 72 hours.
Uphold organizational and credentialing ethics, including professional boundaries, confidentiality, and trauma-informed communication standards.
Respond to participant crises using trauma-informed methods and de-escalation; administer Narcan in overdose situations and activate emergency and supervisory support according to BTC procedures.
Administer and document random, observed, gender-specific urinalysis screenings according to program standards.
Participate in regular supervision, team meetings, and assigned training.
Follow organizational policies and procedures, confidentiality regulations, and applicable federal and state behavioral health standards.
Perform other job-related duties as assigned.