Case Manager I

Miami Rescue Mission • Miami, FL

1d • Onsite

About The Position

The Case Manager I provides case management, crisis intervention, support, and referral services for residents at The Caring Place Center for Women and Children in Miami, Florida. Reporting to the Guest Services Supervisor, the role monitors residents’ progress, prepares timely outcome reports, and connects residents with appropriate agencies and community resources. The Case Manager provides guidance using scriptural references, serves as a role model through personal testimony, and incorporates biblical principles and discipleship into established case management techniques. The role also requires agreement with and signing The Caring Place Statement of Faith.

Requirements

• High school diploma or previous on-the-job training in Social Work or a related field.
• At least one year of experience working with the homeless population.
• Ability to lead and facilitate support groups using biblical scriptures and principles and incorporate scriptures into the rehabilitation process.
• Ability to exercise independent judgment within approved case management techniques, applicable laws, and agency guidelines.
• Ability to recognize symptoms of common mental and physical health issues, co-occurring conditions, and alcohol or substance-use addiction.
• Ability to assess care-plan needs and provide case management, crisis intervention, and referral services.
• Knowledge of local community agencies, programs, and resources available to clients.
• Ability to establish and maintain effective working relationships with clients and staff from diverse cultural and linguistic backgrounds, regardless of race, religion, sex, disability, political affiliation, or sexual orientation.
• Ability to react quickly and calmly in an emergency.
• Organization and computer literacy.
• Ability to sit for lengthy periods and to see, hear, and speak in order to interact with staff and the general public.
• Ability to lift and/or carry up to 25 pounds and move around as needed to perform essential job duties.
• Must agree with and sign The Caring Place Statement of Faith.
• Level 2 Background Screening is required.

Nice To Haves

• Associate’s degree.
• CAP training.
• Two years of experience.

Responsibilities

• Assess clients and develop appropriate care plans.
• Maintain current case notes and document files promptly and accurately.
• Build rapport with clients and facilitate group discussions.
• Keep the supervisor informed of challenges and accomplishments when working with difficult cases.
• Maintain an up-to-date list of community contacts.
• Connect clients with community resources promptly and follow up on their progress.
• Close files appropriately and on time, and keep client files updated according to established procedures.
• Attend company-sponsored events in support of residents.
• Maintain progress notes according to clients’ Phase Guidelines and record status changes in the Rommel System.
• Submit accurate monthly client reports on time.
• Lead and/or participate in devotions, prayers, and other ministry activities, including outreach events.
• Provide case management, crisis intervention, support, and referral services, and monitor residents’ progress.
• Provide guidance using scriptural references and incorporate biblical principles and discipleship into case management and rehabilitation.
• Perform other related duties as assigned.

Benefits

• Day off for birthday or work anniversary
• Employee discounts
• 12 holidays
• Paid time off
• Health insurance, including medical, dental, vision, disability, GAP, and Health Savings Account
• Company-paid life insurance
• 403(b) retirement plan with 3% match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED