Case Manager Assistant

InnovaCare•Haines City, FL

About The Position

The Case Manager Assistant facilitates communication among caregivers in support of patients and provides administrative and outreach support to case managers and clinic teams. The role requires availability to the care management team and the clinics and clinicians served. The assistant supports patient care plans through scheduling, follow-up, coordination, and task-driven outreach. The listed duties are not comprehensive; management may alter the job description at any time, and it is not an employment agreement or contract.

Requirements

College degree or completion of college courses in healthcare, care management, or a similar field.

Nice To Haves

Prior experience as a Medical Assistant, health coach, or in care management.

Responsibilities

Review daily schedules to identify high-cost patients.
Participate in daily clinic morning huddles and weekly UM/CM rounds.
Conduct task-driven outreach according to the plan of care.
Schedule follow-up appointments after emergency department events.
Send letters or reminders to patients who have not been seen or established care.
Follow up with other teams to ensure pending tasks are completed.
Provide Tier Two outreach to patients receiving short-term case management.
Follow up with patients to confirm completion of referrals, durable medical equipment (DME), and specialist visits.
Assist with required paperwork from hospitals, skilled nursing facilities (SNFs), long-term acute care facilities (LTACs), and home health providers.
Make tuck-in calls to real-time rising-risk patients.
Assist case managers and clinic staff with daily outreach for specific tasks.
Confirm patients are taking their medications.
Confirm patients attended specialist appointments and update goals.
Confirm patients received DME, home health care (HHC), or other resources outlined in the plan of care.