Case Manager Assistant

Lawrence Hall•Chicago, IL

1d•Onsite

About The Position

The Case Manager Assistant provides administrative and case management support to youth, families, foster parents, and Child Welfare Specialists within Lawrence Hall’s Foster Care Department. The role coordinates family visitation and other service-related activities, maintains case documentation, and supports communication among families, service providers, and community partners. The position uses a trauma-informed and family-centered approach to support positive outcomes for youth and families. This full-time position is based at the Francisco Campus in Chicago. Local travel may be required for family visits, meetings, court-related activities, and service coordination. The schedule must be flexible to accommodate family visitation, meetings, youth needs, and program activities that may occur during evenings and weekends. Work takes place in office, community, and other service-related settings. The Case Manager Assistant must maintain confidentiality and comply with agency, DCFS, and regulatory requirements, complete required training including trauma-informed care and professional development activities, and demonstrate collaboration, professionalism, empathy, and commitment to Lawrence Hall’s mission and values. The role is non-exempt.

Requirements

High school diploma or an associate degree in Human Services or a related field.
Strong verbal and written communication skills.
Proficiency with Microsoft Outlook, Word, Excel, and other standard business software applications.
Strong organizational skills and attention to detail.
Ability to maintain accurate records and handle confidential information appropriately.
Valid Illinois driver’s license.
Access to reliable transportation, as required by program responsibilities.
Ability to pass required background, child welfare, and drug screening requirements.
Flexibility to accommodate family visitation schedules, meetings, youth needs, and program activities that may occur during evenings and weekends.
Commitment to collaboration, professionalism, empathy, and Lawrence Hall’s mission and values.

Nice To Haves

Experience working in child welfare, foster care, family services, or a related human services setting.
Knowledge of childhood trauma and experience supporting youth and families impacted by trauma.
Knowledge of youth development, adolescent issues, and strength-based approaches to working with young people and families.

Responsibilities

Coordinate and schedule family visits, appointments, meetings, and other service-related activities for youth and families.
Maintain case files, court records, correspondence, and program documentation in accordance with agency and regulatory requirements.
Assist Child Welfare Specialists by gathering, organizing, and distributing records, reports, and information from families, schools, courts, service providers, and other stakeholders.
Support child and family team meetings, court hearings, and case-related activities through note-taking, documentation tracking, and follow-up coordination.
Respond to inquiries from youth, families, foster parents, service providers, and community partners regarding services and program-related information.
Collaborate with internal staff and external partners to support effective communication, service coordination, and continuity of care for youth and families.
Maintain confidentiality and comply with agency, DCFS, and regulatory requirements.
Complete required training, including trauma-informed care and professional development activities.