Case Manager 3

Arizona Department of Administration•Phoenix, AZ

8d•Onsite

About The Position

The Arizona Department of Economic Security (DES), Division of Developmental Disabilities (DDD), is hiring a Case Manager 3 to help individuals with developmental disabilities and their families access flexible, high-quality, member-driven services and supports. The position supports independent decision-making and community engagement. Work is based at 125 East Elliot Road in Chandler or 8620 North 22nd Avenue in Phoenix, Arizona, and includes travel to members’ homes, schools, program sites, and meetings, including statewide travel. Applicants may not be licensed or certified by the DDD Office of Licensing Certification and Regulation; have a principal interest in, or a spouse or close family member with a principal interest in, a DDD Qualified Vendor Agreement; or be employed or subcontracted by a DDD Qualified Vendor. The role may act as supervisor when the supervisor is absent and lead a team of Support Coordinators in that circumstance. The salary range is $53,000–$55,000. The posting closes November 8, 2026.

Requirements

Meet one of the stated education and experience pathways: Arizona-licensed Registered Nurse in good standing; or a bachelor’s degree in Social Work, Psychology, Special Education, or Counseling plus at least one year of qualifying case-management experience; or at least two years of qualifying case-management experience.
Alternatively, possess a bachelor’s degree in Human Services, Behavioral Science, or a related field and at least one year of qualifying case-management experience, or have at least three years of experience working with or for individuals with intellectual or developmental disabilities.
Qualifying case-management experience is providing services to elderly people, people with physical or developmental disabilities, and/or members determined to have a Serious Mental Illness (SMI).
Possess and retain a current, valid, class-appropriate driver’s license; complete required driver training and pass required driving-record checks. Maintain acceptable driving records. Employees using a personally owned vehicle for state business must maintain required liability insurance.
Have a valid Level One fingerprint clearance card to work with children and vulnerable adults.
Pass the Department of Child Safety Central Registry and Adult Protective Services Registry searches, as well as background and reference checks.
Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
Knowledge of HIPAA; community resources; medical and behavioral health issues and terminology; PCSP development methods and procedures; relevant federal and state statutes and agency policies; and case-management principles and practices.
Skills in initiating, developing, and maintaining member service plans; interviewing, counseling, and interacting with members and families; and identifying and resolving problems.
Ability to work independently and within diverse teams, lead Support Coordinators in the supervisor’s absence, maintain confidentiality, and drive a motor vehicle.

Responsibilities

Drive to members’ homes, schools, and program sites to develop relationships and discuss service needs and supports.
Develop, review, monitor, and evaluate Person-Centered Service Plans (PCSPs) within mandated timelines; document individual progress and concerns and make appropriate referrals to community agencies.
Facilitate meetings and program visits to support member and family choices; complete referrals for assessed or covered services.
Collaborate with community agencies to assist and support members and families in crisis.
Write comprehensive progress notes and maintain case records.
Prepare reports and complete special projects as required.
Attend staffing, training, and other meetings, including meetings involving statewide travel.
Confer with the supervisor and act as supervisor in the supervisor’s absence.
Lead a team of Support Coordinators in the supervisor’s absence.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans.
Arizona State Retirement System participation and long-term disability plans.
10 paid holidays per year.
Paid vacation and sick time.
Paid parental leave of up to 12 weeks per year for a newborn or newly placed foster or adopted child.
Deferred compensation plan.
Wellness plans.
Tuition reimbursement.
Stipend opportunities.
Infant at Work Program.
Rideshare and public transit subsidy.
Career advancement and employee development opportunities.
Flexible schedules to support work-life balance.