CASE MANAGEMENT SUPERVISOR

City of New York•New York, NY

5d•$60,275 - $69,316

About The Position

The Department of Social Services (DSS), through the Human Resources Administration (HRA) and its Family Independence Administration (FIA), provides New Yorkers with essential benefits and services intended to address poverty, economic needs, and homelessness and to support self-sufficiency. The Associate Benefits Opportunity Specialist I (ABOS I), functioning as Case Management Supervisor, supervises Benefits Opportunity Specialist staff who provide eligibility determination, financial and employment planning, monitoring, and related services to people in need. The role uses supervisory, program development, quantitative analysis, and research skills to help achieve the goals of FIA Benefits Access Centers and their components. This is a provisional appointment. Applicants must be permanent in the Associate Benefits Opportunity Specialist or Benefits Opportunity Specialist title for at least one year. When an examination becomes available for the Associate Benefits Opportunity Specialist title, the appointee must take and pass it to remain in that title.

Requirements

Applicants must be permanent in the Associate Benefits Opportunity Specialist title or permanent in the Benefits Opportunity Specialist title for at least one year.
A four-year high school diploma or equivalent and three years of full-time satisfactory experience working directly in social or human services or a related setting providing client services, employment planning or counseling, job development, skills assessment, employment placement, or other economic opportunity programming; or a baccalaureate degree plus 18 months of full-time satisfactory experience as a Benefits Opportunity Specialist; or a baccalaureate degree plus 18 months of qualifying social or human services experience.
College credit may substitute for qualifying experience at a rate of 60 semester credits for nine months of experience, but candidates must still have at least 18 months of full-time satisfactory experience as a Benefits Opportunity Specialist or in qualifying social or human services work.
Must take and pass the Associate Benefits Opportunity Specialist examination when it becomes available to remain in the ABOS title.

Responsibilities

Supervise Benefits Opportunity Specialist staff handling applications for new applicants, certain reopened cases, and one-shot deals.
Assign applications to staff, review application recommendations, and approve benefits and case entries.
Oversee staff who interview applicants and assess immediate needs, employability, and eligibility for public assistance, SNAP, and Medicaid; help applicants address employment barriers and make service referrals as needed.
Prepare daily and weekly statistics on work performed and conduct monthly audits.
Provide case consultation and guidance on difficult cases during case planning.
Supervise staff providing ongoing services after a participant’s case is established, including work on specified closed or reopened cases.
Oversee case management activities, including maintaining ongoing eligibility, assessing participants, developing employment assessments and plans, and implementing strategies to support self-sufficiency.
Review employment eligibility decisions for compliance with agency and New York State rules and regulations, and conduct initial conference/conciliation interviews.
Perform the Mandatory Dispute Resolution function.
Supervise staff who interview and correspond with homebound clients.
Oversee walk-in and telephone client services, action on reported changes, provision of requested information and documentation, and coordination with other teams.
Supervise staff who interview tenants at risk of or experiencing homelessness, determine housing needs, and help develop anti-eviction or housing intervention plans.
May conduct field visits.