Case Management Supervisor

City of New York•Long Island City, NY

About The Position

The Department of Social Services (DSS), comprising the New York City Human Resources Administration (HRA) and Department of Homeless Services (DHS), serves New Yorkers with economic and social needs. Family Independence Administration (FIA) provides programs and services intended to help individuals and families achieve self-sufficiency. Under the direction of an Associate Benefits Opportunity Specialist II, the Associate Benefits Opportunity Specialist I (ABOS I) supervises Benefits Opportunity Specialist (BOS) staff who provide eligibility determination, financial and employment planning, monitoring, and related services. The supervisor uses supervisory, program development, quantitative analysis, and research skills to support the goals of FIA Benefits Access Centers and their components. This is a provisional appointment. Applicants must be permanent in the Associate Benefits Opportunity Specialist or Benefits Opportunity Specialist title for at least one year. When an examination becomes available for the ABOS title, the appointee must take and pass it to remain in the title. The position is Monday through Friday, and may involve field visits.

Requirements

Applicants must be permanent in the Associate Benefits Opportunity Specialist title or permanent in the Benefits Opportunity Specialist title for at least one year.
Must take and pass the Associate Benefits Opportunity Specialist examination when it becomes available to remain in the ABOS title.
One qualification route: a four-year high school diploma or equivalent and three years of full-time satisfactory experience in social/human services or a related setting providing client services, or employment planning/counseling involving job development, skills assessment, employment placement, or other economic opportunity programming.
Alternative qualification route: a baccalaureate degree from an accredited college and 18 months of full-time satisfactory experience working as a Benefits Opportunity Specialist.
Alternative qualification route: a baccalaureate degree from an accredited college and 18 months of full-time satisfactory experience in the social/human services or related work described in the first experience route.
College credit from an accredited college may substitute for qualifying experience at a rate of 60 semester credits for 9 months of experience.
All candidates must have at least 18 months of full-time satisfactory experience as a Benefits Opportunity Specialist or performing the specified social/human services work.

Responsibilities

Supervise BOS staff handling applications for new applicants, certain reopened Family Assistance and Safety Net cases, and one-shot deals.
Assign applications to staff, review recommendations, and approve benefits and case entries.
Oversee staff interviewing applicants and assessing immediate needs, employability, and eligibility for public assistance, SNAP, and Medicaid; ensure appropriate referrals and assistance removing employment barriers.
Prepare daily and weekly statistical reports and monthly audits.
Provide case consultation and guidance on difficult cases and case planning.
Supervise staff delivering ongoing services to participants after their cases are established, including specified recently closed or erroneously closed cases.
Oversee ongoing eligibility management, participant assessment, development of Employment Assessments and Employment Plans, and implementation of strategies to promote self-sufficiency.
Review employment eligibility decisions for compliance with agency and New York State rules and regulations, and conduct initial conference/conciliation interviews.
Perform the Mandatory Dispute Resolution function.
Supervise staff who interview and correspond with homebound clients.
Oversee walk-in and telephone services, action on reported changes, provision of requested information and documentation, and coordination with other teams regarding case-management activity.
Supervise staff who interview tenants at risk of or experiencing homelessness and determine their housing needs.
Assist in developing anti-eviction and housing intervention plans for referred participants.
May conduct field visits.