Case Management Supervisor

City of New York•Brooklyn, NY

About The Position

The Department of Social Services (DSS), through the New York City Human Resources Administration (HRA) and its Family Independence Administration (FIA), provides essential benefits and services to help individuals and families address social and economic needs and achieve self-sufficiency. FIA is recruiting an Associate Benefits Opportunity Specialist I (ABOS I) to serve as Case Management Supervisor. Under the direction of an Associate Benefits Opportunity Specialist II, this position supervises Benefits Opportunity Specialist (BOS) staff who deliver eligibility determination, financial planning, employment planning and monitoring, and related services. The supervisor oversees teams handling applications, case reopenings, one-shot deals, ongoing case management, employment planning, and support for clients at risk of or experiencing homelessness. The position also involves reviewing and approving benefit decisions and case entries, monitoring staff work, consulting on cases, preparing reports and audits, and ensuring services comply with agency and New York State rules. Field visits may be conducted. Applicants must be permanent in the Associate Benefits Opportunity Specialist or Benefits Opportunity Specialist title for at least one year. This is a provisional appointment; when an examination becomes available for the Associate Benefits Opportunity Specialist title, the appointee must take and pass it to remain in that title. The schedule is Monday through Friday.

Requirements

Applicants must be permanent in the Associate Benefits Opportunity Specialist title or Benefits Opportunity Specialist title for at least one year.
A four-year high school diploma or equivalent, plus three years of full-time satisfactory experience directly in social/human services or a related setting providing client services, employment planning/counseling, job development, skills assessment, employment placement, or other economic opportunity programming; or a qualifying baccalaureate degree and experience as specified in the posting.
Candidates must have at least 18 months of full-time satisfactory experience working as a Benefits Opportunity Specialist or performing qualifying social/human services work.
College credit may substitute for qualifying experience at 60 semester credits for nine months of experience, subject to the stated minimum experience requirement.
For the provisional appointment, take and pass the Associate Benefits Opportunity Specialist examination when it becomes available to remain in the title.

Responsibilities

Supervise BOS staff handling the application process for new applicants, qualifying reopened cases, and one-shot deals.
Assign applications to staff, review application recommendations, and approve benefits and case entries.
Supervise staff interviewing applicants and assessing immediate needs, employability, and eligibility for public assistance, SNAP, and Medicaid; help address employment barriers and make service referrals.
Prepare daily and weekly statistical reports and conduct monthly audits.
Provide case consultation and guidance on difficult cases and case-planning matters.
Supervise staff providing comprehensive services after case establishment, including ongoing eligibility, participant assessments, employment assessments and plans, and strategies to support self-sufficiency.
Review employment eligibility decisions for compliance with agency and New York State rules and regulations, and conduct initial conference/conciliation interviews.
Perform the Mandatory Dispute Resolution function.
Supervise staff who interview and correspond with homebound clients.
Oversee walk-in and telephone services, responses to reported changes, provision of information and documentation, and coordination with other teams regarding case-management activity.
Supervise staff who interview tenants at risk of homelessness or already homeless and help develop anti-eviction or housing intervention plans.
Conduct field visits as needed.