Case Management Supervisor

Community Rehabilitation Center • Jacksonville, FL

9d

About The Position

Community Rehabilitation Center, Inc. (CRC) is seeking an experienced and certified Case Management Supervisor to oversee case management services and support case management staff. The supervisor reviews and approves progress notes as authorized by applicable credentials and payer requirements, monitors documentation compliance, and ensures records accurately reflect services provided and meet medical necessity requirements. The role involves monitoring service plans, assessments, progress notes, and other required documentation; conducting documentation audits; and coordinating with clinical leadership, billing, and compliance teams to reduce documentation-related claim denials. The position requires knowledge of Florida Medicaid requirements, behavioral health case management, quality assurance, and electronic health record documentation.

Requirements

• Bachelor's degree in Social Work, Psychology, Human Services, Behavioral Health, or a related field.
• Minimum of three years of experience in behavioral health or case management services.
• Experience reviewing case management documentation and providing staff oversight.
• Knowledge of Florida Medicaid documentation requirements.
• Proficiency with electronic health records (EHR).
• Certified Behavioral Health Case Manager (CBHCM) or Certified Behavioral Health Case Manager Supervisor (CBHCMS) certification through the Florida Certification Board.
• Must meet applicable Florida Medicaid and payer-specific requirements for case management supervision and documentation approval.

Nice To Haves

• CBHCMS certification is strongly preferred.
• Previous supervisory experience in behavioral health or community-based services.
• Experience with Medicaid managed care organizations.
• Knowledge of behavioral health and substance use disorder services.
• Experience conducting documentation audits and implementing corrective action plans.
• Strong organizational, leadership, and communication skills.

Responsibilities

• Review and approve case management progress notes for accuracy, completeness, timeliness, and compliance, as authorized by applicable credentials and payer requirements.
• Supervise, train, and provide ongoing guidance to case management staff.
• Ensure case notes accurately reflect services provided and meet applicable medical necessity requirements.
• Monitor service plans, assessments, progress notes, and required documentation.
• Conduct routine documentation audits and identify areas requiring correction.
• Return incomplete or noncompliant documentation for timely revision.
• Collaborate with clinical leadership, billing, and compliance teams to reduce documentation-related claim denials.
• Monitor staff productivity, performance, and timely submission of case notes.
• Maintain compliance with HIPAA, Florida Medicaid, managed care requirements, and agency policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager