Case Management Supervisor

U.S. COMM FOR REFUGE • Washington, DC

7d • Onsite

About The Position

The Case Management Supervisor supervises a team of 4–8 case managers providing culturally and linguistically appropriate, comprehensive case management services to adult foreign national survivors of trafficking. The role is responsible for leading and coordinating services, ensuring program compliance and complete case documentation, and supporting staff through training, coaching, oversight, and professional development. The Supervisor also builds relationships with local service providers and coordinates with key stakeholders.

The position reports to the Associate Director of Anti-Trafficking Services and is expected to be performed in person at a USCRI office. USCRI prefers a supervisor based in an office currently providing anti-trafficking case management services: Arlington, Virginia; Atlanta, Georgia; Cleveland, Ohio; Detroit, Michigan; or Austin, Texas. The position is contingent upon award.

Requirements

• A master’s degree in social work or an equivalent advanced degree in a behavioral science or social services field, plus 3 years of progressive experience in the relevant fields; alternatively, candidates with a bachelor’s degree in social work, a behavioral science, or a social services field and at least 5 years of progressive experience demonstrating both supervisory and case management experience may be considered.
• Experience providing case management services to foreign national survivors of trafficking.
• Excellent judgment and leadership ability, including the ability to make independent decisions that ensure timely, high-quality services and compliance with policies and procedures.
• Extensive knowledge of community resources, particularly for individuals without legal status.
• Valid driver’s license, insurance, clean driving record, and personal transportation.
• Ability to independently prioritize duties, think strategically, and multitask in a fast-paced environment.
• Fluency in Spanish.
• Dedication to the human rights of refugees, immigrants, asylum seekers, and displaced people.
• Ability to pass a criminal background check.
• Demonstrated support for USCRI’s values, including respect for others, maintaining confidential information, and appreciation of a multicultural workplace.
• Satisfactory completion of USCRI orientation and training, annual programmatic training, and additional training identified by a supervisor or Human Resources.

Nice To Haves

• Supervisory experience is highly preferred.

Responsibilities

• Lead and supervise staff providing case management services to foreign national survivors of trafficking.
• Direct and coordinate case management services for foreign national survivors of trafficking.
• Ensure compliance with program requirements, including maintaining appropriate documentation in case records.
• Coordinate and conduct training and onboarding for new staff.
• Provide staff with leadership, direction, development, coaching, counseling, oversight, and support to ensure social work best practices.
• Identify partnership opportunities and conduct strategic outreach to local service providers to raise awareness and enhance existing support networks for children and families.
• Coordinate and communicate effectively with key stakeholders.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager