Case Management Director

Encompass Health • Richmond, VA

1d

About The Position

The Case Management Director is a member of the leadership team responsible for overseeing the day-to-day operations and management of the Case Management department at Encompass Health. The role leads the department’s staff and operations, oversees interdisciplinary care planning and discharge planning, and focuses on census management, patient care outcomes, and key care indicators. The Director also advocates for patients and families, supports and trains Case Managers and other staff, reviews operations for quality and organizational standards, and builds relationships with insurers, employers, case management firms, and healthcare networks.

Requirements

• Must be qualified to independently complete an assessment within the scope of practice of the individual's discipline.
• If licensure is required for the discipline in the hospital’s state, must hold an active license.
• For nursing professionals, must have a Bachelor of Science in Nursing (BSN) and RN licensure.
• For other eligible healthcare professionals, must have at least a bachelor's degree.
• Three years of hospital-based Case Management experience, including Utilization Review and Discharge Planning experience.

Nice To Haves

• Current CCM® or ACM™ certification is preferred.
• A graduate degree is preferred.

Responsibilities

• Manage the day-to-day operations and human resources of the Case Management department.
• Oversee the interdisciplinary plan of care and discharge planning process to ensure services are effective and appropriate, with a focus on census management, patient care outcomes, and key care indicators.
• Advocate for patients and families, ensuring services meet their needs.
• Guide and support Case Managers and other staff, including training on caseload management and interpreting regulations, policies, operational procedures, and objectives.
• Review department operations to ensure quality consistent with organizational standards.
• Build relationships with insurance companies, self-insured employers, case management firms, and other healthcare networks.
• Recognize and celebrate employee accomplishments and successes.

Benefits

• Affordable medical, dental, and vision plans for full-time and part-time employees and their families.
• Paid time off that accrues over time.
• Tuition reimbursement and continuing education opportunities.
• Company-matching 401(k).
• Employee stock purchase plan.
• Flexible spending accounts and health savings accounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Director