Case Management Director

Encompass Health • Broken Arrow, OK

7d

About The Position

The Case Management Director leads and manages the day-to-day operations of the Case Management department at Encompass Health and serves as a member of the leadership team. The role oversees the interdisciplinary plan of care and discharge planning process, with a focus on census management, patient care outcomes, and key care indicators. The Director advocates for patients and families, supports and guides Case Managers and other staff, and builds relationships with insurers, employers, case management firms, and healthcare networks.

Requirements

• Must be qualified to independently complete an assessment within the scope of practice of their discipline.
• If licensure is required for the discipline in the hospital’s state, must hold an active license.
• For nursing professionals: bachelor’s degree in nursing (BSN) and RN licensure.
• For other eligible healthcare professionals: at least a bachelor’s degree.
• Three years of hospital-based Case Management experience, including Utilization Review and Discharge Planning experience.
• May be required to work weekdays and/or weekends, evenings and/or night shifts, and scheduled religious and/or legal holidays.

Nice To Haves

• Current CCM® or ACM™ certification is preferred.
• A graduate degree is preferred for eligible healthcare professionals other than nursing professionals.

Responsibilities

• Manage the day-to-day operations and human resources of the Case Management department.
• Oversee the interdisciplinary plan of care and discharge planning process to ensure services are effective and appropriate, with a focus on census management, patient care outcomes, and key care indicators.
• Advocate for patients and families and ensure services meet their needs.
• Guide and support Case Managers and other staff, including training on caseload management and interpreting regulations, policies, operational procedures, and objectives.
• Review operations to ensure quality consistent with organizational standards.
• Build relationships with insurance companies, self-insured employers, case management firms, and other healthcare networks.
• Recognize and celebrate employee accomplishments and successes.

Benefits

• Affordable medical, dental, and vision plans for full-time and part-time employees and their families.
• Paid time off that accrues over time.
• Tuition reimbursement and continuing education opportunities.
• Company-matching 401(k).
• Employee stock purchase plan.
• Flexible spending and health savings accounts.
• Supportive, inclusive, and caring work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Director