Case Management Director
About The Position
The Case Management Director at Encompass Health is a member of the leadership team who oversees the day-to-day operations and management of the Case Management department. The role leads a team and supports patient and family well-being through effective case management, care coordination, and discharge planning. The Director oversees the interdisciplinary plan of care and discharge planning process, with a focus on census management, patient care outcomes, and key care indicators. The role provides guidance and support to Case Managers and other staff, helps ensure department operations meet organizational quality standards, and builds relationships with insurers, employers, case management firms, and healthcare networks.
Requirements
- Must be qualified to independently complete an assessment within the scope of practice of their discipline.
- Must hold an active license if licensure is required for their discipline in the hospital’s state.
- For nursing candidates: bachelor’s degree in nursing (BSN) and RN licensure.
- For other eligible healthcare professionals: at least a bachelor’s degree.
- Three years of hospital-based Case Management experience, including Utilization Review and Discharge Planning experience.
Nice To Haves
- Current CCM® or ACM™ certification is preferred.
- A graduate degree is preferred.
Responsibilities
- Manage the Case Management department’s day-to-day operations and human resources.
- Oversee the interdisciplinary plan of care and discharge planning process to ensure services are effective and appropriate, with a focus on census management, patient care outcomes, and key care indicators.
- Advocate for patients and families and ensure services meet their needs.
- Guide and support Case Managers and other staff, including training on caseload management and interpreting regulations, policies, operational procedures, and objectives.
- Review department operations to ensure quality consistent with organizational standards.
- Build relationships with insurance companies, self-insured employers, case management firms, and other healthcare networks.
- Recognize and celebrate employee accomplishments and successes.
Benefits
- Affordable medical, dental, and vision plans for employees and their families.
- Paid time off that accrues over time.
- Tuition reimbursement and continuing education opportunities.
- Company-matching 401(k).
- Employee stock purchase plan.
- Flexible spending and health savings accounts.
- Supportive, inclusive, and caring work environment.
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What This Job Offers
Job Type
Full-time
Career Level
Director
