Market Director, Case Management

Lifepoint Health • Gallatin, TN

13d

About The Position

The Market Director, Case Management directs the department’s activities and resources to achieve departmental and organizational objectives. The role develops and implements goals, plans, and standards consistent with clinical, administrative, legal, and ethical requirements, and directs departmental operations including patient care delivery, information technologies, service levels, and complaint management. The director oversees staffing, budgets, audits, professional development, and the integration of evidence-based practices into operations and clinical protocols.

This position manages staff, including planning and reviewing work, maintaining quality standards, and handling hiring, training, performance reviews, and corrective action. It serves internal coworkers and external customers, clients, patients, contractors, and vendors, and involves access to sensitive or confidential information. The director is expected to understand healthcare regulations and compliance, including HIPAA, and apply organizational policies and procedures.

The position works in an office and hospital environment and requires minimum overnight travel of up to 10%.

Requirements

• Current state Registered Nurse (RN) license.
• Degree from an accredited nursing school.
• Basic Life Support (BLS) certification required within 30 days of hire.
• Ability to perform the essential functions of the job, with or without reasonable accommodation.
• Business mathematical skills, including calculating rates, ratios, and percentages and interpreting graphs.
• Moderate computer skills, including frequent use of email, word processing, data entry, spreadsheets, graphics, and related tools.
• Complex communication skills, including communicating complex information, interacting with management, addressing delicate situations, and motivating or persuading others.
• Ability to analyze and interpret varied, complex business problems.
• Ability to make decisions affecting department management and operations and to set goals and priorities for functional areas.
• Project planning and organization skills, including handling multiple projects, delegating tasks, overseeing projects, and allocating resources.
• Ability to meet the physical demands described, including occasional lifting or moving of up to 20 pounds and repetitive upper-body motion during extended computer use.
• Ability to travel overnight up to 10%.

Nice To Haves

• Bachelor’s degree in a related field preferred.
• One year of experience preferred.

Responsibilities

• Direct departmental activities and resources to achieve departmental and organizational objectives.
• Develop and implement departmental goals, plans, and standards consistent with the organization’s clinical, administrative, legal, and ethical requirements.
• Direct and evaluate departmental operations, including patient care delivery, information technologies, service level determination, and complaint management.
• Plan and monitor staffing activities, including hiring, orientation, evaluation, disciplinary actions, and continuing education.
• Prepare, monitor, and evaluate departmental budgets and ensure operations comply with allocated funding.
• Coordinate and direct internal and external audits.
• Create and foster an environment that encourages professional growth.
• Integrate evidence-based practices into operations and clinical protocols.
• Plan, assign, schedule, and review staff work and ensure quality standards.
• Hire, terminate, train, develop, review the performance of, and administer corrective action for staff.
• Maintain regular and reliable attendance and perform other duties as assigned.

Benefits

• Multiple levels of medical, dental, and vision coverage for full-time and part-time employees.
• Life, accident, critical illness, and hospital indemnity insurance.
• Short- and long-term disability insurance.
• Paid family leave and paid time off.
• Higher education and certification tuition assistance.
• Loan assistance.
• 401(k) retirement package with company match.
• Wellness programs, including free gym memberships, virtual care appointments, mental health services, and discount programs.
• Ongoing learning and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Director