Case Management Assistant

City of Miami•City of Miami, FL

About The Position

This is advanced professional field and client coordination work supporting outreach operations, encampment response, housing stabilization, and services for individuals experiencing homelessness or housing instability. The position coordinates outreach and service planning with internal staff, government agencies, housing and healthcare providers, law enforcement, community organizations, and other service partners. It provides operational support during field activities and conducts client intake, engagement, housing navigation, and service coordination. The role also assists with complex service, placement, and housing stabilization matters; monitors service activities and documentation for compliance; maintains client and program records; coordinates follow-up services; and helps prepare operational and program reports. Work follows departmental policies, program requirements, and established protocols, and requires independent judgment. Supervision is received from a higher-level administrator. Depending on the assigned department, the position may be subject to grant provisions, and employment may depend on continued grant funding. Candidates are subject to Level II background screening and may also be screened through the Florida Clearinghouse. Employees may be required to work nights, holidays, and weekends and respond to urgent field situations, encampment concerns, emergencies, or other operational needs outside normal business hours.

Requirements

At least 60 college credits in Social Sciences or a related field.
Two years of experience in homeless services, housing programs, behavioral health services, outreach programs, or related human service settings, and one year of supervisory experience.
Alternatively, an equivalent combination of education and experience beyond a high school diploma or its equivalent, with one year of the required experience.
A valid driver's license from any state equivalent to a Florida Class E may be used at application; a Florida Class E or higher driver's license must be presented before appointment and maintained throughout employment.
Applicants must submit the required proof of education and driver's license with the application. Work experience must be fully detailed on the application.

Nice To Haves

Experience working with individuals experiencing homelessness or other vulnerable or underserved populations is preferred.
Experience in human services or healthcare support is desirable.

Responsibilities

Monitor assigned personnel, field operations, and service delivery to ensure quality, compliance with City and departmental policies, timely responses to encampment concerns, and continuity of outreach operations.
Train staff on proper procedures to support excellent customer service and accurate information.
Coordinate housing stabilization and service planning with outreach staff, housing providers, hospitals, shelters, behavioral health providers, and community agencies.
Provide field coordination and operational support to outreach and case support staff during service delivery.
Coordinate with community stakeholders, government agencies, service providers, law enforcement, and other partners on outreach operations, encampment concerns, and service coordination.
Respond to encampments and field-related service concerns in a timely and professional manner according to procedures and protocols.
Review, organize, and maintain client records and documentation in accordance with program requirements and procedures.
Conduct client intake, field engagement, housing navigation, and service coordination to support housing stabilization and ongoing engagement.
Maintain service activity records and assist with operational and program-related reports.
Assist with complex client service, placement, and housing stabilization issues arising during field operations.
Coordinate follow-up for housing placements, appointments, supportive services, and discharge planning.
Assist with monitoring documentation quality and compliance with program procedures.
Perform other related duties as required.