Case Management Assistant

One Family Illinois•Chicago, IL

About The Position

The Case Management Assistant provides administrative support to the foster care team and facilitates parent-child visitation. The role helps ensure timely communication, documentation, and coordination of services for youth in care and their families. The position involves scheduling meetings and visits, coordinating and responding to routine requests and inquiries, obtaining and maintaining case documents, and providing clerical support during child-family team meetings and hearings. The assistant communicates with agency staff and community members, maintains confidentiality, and works with youth, families, employees, and vendors in a culturally diverse environment. The role also includes attending agency meetings, training, supervision, and participating in continuous quality improvement. The assistant is expected to use active and reflective listening and affirmations, approach behavior with an understanding of trauma, and keep current with DCFS and One Family Illinois policies, rules, and procedures. Duties may include other job-related responsibilities assigned by management.

Requirements

High school diploma or equivalent.
Ability to pass the DCFS-required criminal background check, including CANTS/SACWIS and SORS.
Valid Illinois driver’s license with an acceptable driving record, insured and reliable transportation, and willingness to travel within the community and to agency sites.
Ability to work flexible hours, including evenings and weekends; schedules may include later weekday and weekend hours depending on scheduled activities.
Sensitivity to the cultural and socioeconomic characteristics of clients and staff.
Ability to interact courteously and professionally with agency staff and the public.
Strong communication and organizational skills and ability to work in a team environment.
Ability to exercise discretion and independent judgment and handle sensitive and confidential materials.
Reliable, punctual, and able to manage multiple tasks.
Ability to work in an alcohol-, tobacco-, drug-, and firearm-free environment.
Commitment to One Family Illinois’s philosophy and mission.
Ability to work effectively with program participants, family members, employees, and vendors in a culturally diverse environment.
Knowledge of typical child and adolescent development and understanding of trauma exposure and signs and symptoms of traumatic stress.

Nice To Haves

One to two years of college education or an associate’s degree.
Experience working with youth in an educational setting who present behavioral, educational, and emotional challenges.
Social service, advocacy, or educational experience; experience with foster care or similar programs and services is a plus.

Responsibilities

Schedule meetings and visits with youth and families, communicating directly with involved parties.
Obtain required reports and case documents from families and service providers.
Receive and respond to routine requests for information and documents.
Respond to routine inquiries from youth, families, and the public by telephone or correspondence regarding case information, services, and programs.
Provide clerical assistance at child-family team meetings and hearings, including taking notes, asking follow-up questions of case managers and youth and families, and tracking documents.
Maintain youth and family files and case information.
Communicate with agency staff to coordinate case information.
Participate in agency meetings and training.
Participate in the development and implementation of continuous quality improvement.
Use active and reflective listening skills and affirmations to demonstrate respect and empathy, avoiding negative or derogatory labels.
Maintain confidentiality of employees, volunteers, and program participants.
Keep current with DCFS and One Family Illinois policies, rules, and procedures by attending training and reading agency materials.
Attend and participate in supervision regularly.
Perform other duties as assigned.