Case Management Assistant

Encompass Health•Phenix City, AL

About The Position

The Case Management Assistant supports the Case Management department by streamlining workflows, facilitating communication, and improving operational efficiency. The role involves coordinating meetings and documentation, supporting patient discharge preparation, collecting quality and clinical outcomes data, and helping prepare for regulatory and Joint Commission surveys. It also includes engagement with local community resources and coordination among patients, families, and clinicians.

Requirements

Proficiency in Microsoft Office products.
Strong typing skills with speed and accuracy.
Good visual acuity and communication skills.
Flexibility to work weekdays, weekends, evenings, or night shifts if necessary.
Availability during religious or legal holidays as scheduled.

Nice To Haves

High school diploma or equivalent.
Knowledge of medical terminology.
Experience with insurance/payor systems.

Responsibilities

Coordinate and facilitate Team Conference meetings.
Gather, act on, and maintain Case Management documentation, including referrals, admissions, orders, and schedules.
Coordinate communication of daily Case Management Assignment updates.
Complete pre- and post-discharge activities to ensure patients, families, and clinicians are aware and prepared.
Gather Quality Improvement and department Performance Improvement data.
Assist with collection of Key Care Indicators and clinical outcomes data.
Assist with regulatory and Joint Commission survey preparedness activities.

Benefits

Affordable medical, dental, and vision plans for full-time and part-time employees and their families.
Paid time off that accrues over time.
Tuition reimbursement and continuous education opportunities.
Company-matching 401(k).
Employee stock purchase plan.
Flexible spending and health savings accounts.

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