Case Management Assistant

San Gorgonio Memorial Hospital•Banning, CA

3d•Onsite

About The Position

The Case Management Assistant provides hands-on post-acute care planning services to hospitalized and emergency department patients, as assigned by an RN Case Manager or Social Worker, in accordance with department policies and procedures. The incumbent will also support the RN Case Management staff in level of care screening according to department policy and procedures.

Requirements

Excellent clerical and organizational skills.
Excellent communication/people skills in person and on the phone.
Familiar and comfortable with medical terminology.
Above average Computer Skills.
Attends annual updates or education days or in-service.
Annual departmental competencies.

Nice To Haves

Medical terminology preferred.
Some College Preferred

Responsibilities

As assigned, provide support to the RN Case Managers and Social Workers in completing routine post-acute care arrangements.
Setting up routine post-acute services according to MD orders.
Keeping the case manager or social worker informed sufficiently for them to document final disposition.
Prepare and fax referral packets for transfers to Skilled Nursing Facility, Home Health Care agencies, Hospices, Durable Medical Equipment companies and transfers to higher levels of care.
Arrange medical transportation were required, including receiving insurance or medical group authorization.
Prepare and fax necessary documentation/information to facilitate prior authorization of off-formulary drugs for home use.
Follow up on the above referrals by phone to ensure receipt of referral to intended company/facility and ensure all necessary information/documentation was provided.
Receive and document authorizations requested.
Receive and respond to all fax/phone requests from facilities/companies and provide pertinent information to acquire approval/placement for patients needs on behalf of Case Managers and Social Workers.
Notify Case Manager or Social Worker assigned to patient upon receipt of new orders for consultations, notify of any new discharge/placement orders received, and notify social worker of any social service consults received.
Contact insurance companies/medical groups to acquire authorization for post-acute provider services.
Verify patient personal information and service address for Home Care post-acute providers.
Receive authorizations/reference codes from insurance companies via phone and fax, document and forward to the assigned registration staff.