Case Management Assistant

Encompass Health • Middletown, DE

2d

About The Position

The Case Management Assistant supports the Case Management department by streamlining workflow, facilitating communications, and coordinating department operations. The role involves working with local community resources and helping ensure that patients, families, and clinicians are informed and prepared throughout care transitions. The assistant also supports quality improvement, clinical outcome data collection, and regulatory and survey readiness.

Requirements

• High school diploma or equivalent preferred.
• Proficiency in Microsoft Office products.
• Strong typing skills with speed and accuracy.
• Good visual acuity and communication skills.
• Flexibility to work weekdays, weekends, evenings, or night shifts if necessary.
• Availability during religious and legal holidays as scheduled.

Nice To Haves

• Knowledge of medical terminology.
• Experience with insurance/payor systems.

Responsibilities

• Coordinate and facilitate Team Conference meetings.
• Gather, take action on, and maintain Case Management documentation, including referrals, admissions, orders, and schedules.
• Coordinate communication of daily Case Management Assignment updates.
• Complete pre- and post-discharge activities to ensure patients, families, and clinicians are aware and prepared.
• Gather Quality Improvement and department Performance Improvement data.
• Assist with collection of Key Care Indicators and clinical outcomes data.
• Assist in regulatory and Joint Commission survey preparedness activities.

Benefits

• Affordable medical, dental, and vision plans for full-time and part-time employees and their families.
• Paid time off that accrues over time.
• Tuition reimbursement and continuous education opportunities.
• Company-matching 401(k).
• Employee stock purchase plan.
• Flexible spending and health savings accounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED