Case Management Assistant

Federal Public Defender, Western District of Texas • Del Rio, TX

2d • Onsite

About The Position

The Federal Public Defender for the Western District of Texas is hiring a Case Management Assistant to be stationed in its Del Rio office. The position supports the development and management of clients’ case files by opening cases, processing assignments, maintaining case records, checking data quality, preparing reports, and helping attorneys obtain case-status and hearing information.

This is an excepted-service position without competitive civil service tenure. The announcement is subject to the availability of funds and will remain open until filled. Additional positions may be filled using the announcement.

Requirements

• High school diploma or equivalent.
• Three years of general experience in an administrative role demonstrating the ability to read and understand complex procedures and guidelines.
• Ability to work independently, take initiative, and work harmoniously with team members while performing different roles.
• Positive attitude and professional demeanor and appearance appropriate for a professional environment.
• Excellent oral and written communication and interpersonal skills.
• Strong organizational skills for gathering, maintaining, and managing documents and information for assigned cases.
• Excellent computer proficiency.
• Accurate data-entry and proofreading skills.
• Ability to learn new software programs and work with electronic files and various applications.
• Fluency in English.
• Comprehensive knowledge of office clerical principles, practices, methods, and techniques.
• Ability to write grammatically correct sentences and compose business correspondence.
• Ability to exercise good judgment in a mature and diplomatic manner.

Nice To Haves

• Spanish proficiency is preferred but not required.

Responsibilities

• Open cases in the case management system and process initial case assignments.
• Scan and docket initial opening events.
• Sort, classify, and file case records when case files are opened and closed.
• Review, identify, and research the accuracy, timeliness, and quality of data in case records.
• Prepare and analyze required reports to ensure case files and related information are accessible and meet quality assurance standards.
• Correct case records to comply with local and national procedures.
• Run daily, weekly, or monthly reports as needed.
• Regularly examine caseloads to ensure timely and accurate case-closing procedures are completed.
• Assist attorneys, as needed, with questions about case status and hearing dates and locations.

Benefits

• Retirement benefits under the Federal Employees Retirement System.
• Optional participation in the Federal Employees Health Benefits (FEHB) program.
• Optional participation in the Federal Employees Dental and Vision Insurance Program (FEDVIP).
• Optional participation in Federal Employees’ Group Life Insurance (FEGLI).

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED