Case Management Assistant Osborn

HonorHealth•Scottsdale, AZ

5d•Onsite

About The Position

Under the direction of the Director of Case Management or designee, the Case Management Assistant supports administration of Case Management functions, including workflow organization, communications, critical information tracking, report creation, and connections with community resources. The role helps the department optimize care management processes and Case Manager efficiency and effectiveness. The assistant performs routine clerical activities and supports Case Managers by compiling information, organizing paperwork and files, providing information, coordinating with outside agencies, monitoring case status, and maintaining records. The position responds to patients, Case Managers, and service agencies in person and by phone; processes requests for information, referrals, forms, orders, notices, and related materials; and coordinates services to follow through on patient needs. The role distributes post-acute placement requests to regional resources, identifies availability, communicates request status to the referring Case Management team, obtains forms needed to complete placements, and arranges transportation appropriate to patients’ needs. It gathers information from insurance carriers, financial counselors, and ancillary staff to confirm benefit coverage for post-discharge services. In collaboration with the Case Management team, the assistant prioritizes placement requests and facilitates timely processing of post-acute service, equipment, and community-resource appointment requests. Other duties may be assigned.

Requirements

High School Diploma or GED required.
One year of clerical support experience required.

Nice To Haves

Associate degree preferred.
One year of administrative support in a clinical environment, experience utilizing medical terminology, or Case Management experience preferred.
Medical technology preferred.

Responsibilities

Perform routine clerical activities.
Assist Case Managers by compiling information, organizing paperwork and files, providing information, coordinating with outside agencies, and monitoring case status.
Research, compile, review, reconcile, and maintain information and records.
Answer questions and provide detailed information in person and by phone to patients, Case Managers, and other service agencies.
Receive and process requests for information, referrals, forms, orders, notices, and related information.
Coordinate services and follow through on patient needs.
Distribute post-acute placement requests to regional resources and identify availability.
Communicate the status of placement requests to the referring Case Management team.
Obtain forms needed to initiate and complete the placement process.
Arrange safe transportation appropriate to patients’ needs.
Gather information from insurance carriers, financial counselors, and ancillary staff to ensure benefit coverage for post-discharge services.
Work with the Case Management team to prioritize placement requests and provide post-acute services.
Facilitate prompt processing of requests for post-acute services, equipment, or appointments with community resources.
Perform other duties as assigned.