Case Management Assistant Osborn

HonorHealth•Scottsdale, AZ

3d•Onsite

About The Position

Under the direction of the Director of Case Management or designee, the Case Management Assistant supports the administration of Case Management functions, including organizing workflow, communications, tracking critical information, creating reports, and connecting with community resources. The role supports the Case Management department in optimizing the Care Management process and the efficiency and effectiveness of Case Managers. The assistant provides clerical and administrative support, helps coordinate post-acute services and placements, communicates with patients and service agencies, and follows through on patient needs. The position is PRN, with day-shift hours Monday through Friday from 8:00 a.m. to 4:30 p.m. or 10:00 a.m. to 6:30 p.m. Weekend availability is required. The position is located at Osborn Medical Center in Scottsdale, Arizona.

Requirements

High school diploma or GED.
One year of clerical support experience.
Weekend availability.
Day-shift availability Monday through Friday for one of the listed schedules: 8:00 a.m. to 4:30 p.m. or 10:00 a.m. to 6:30 p.m.

Nice To Haves

Associate degree.
One year of administrative support experience in a clinical environment, experience utilizing medical terminology, or Case Management experience.
Medical technology experience is preferred.

Responsibilities

Perform routine clerical activities.
Assist Case Managers by compiling information, organizing paperwork and files, providing information, coordinating with outside agencies, and monitoring case status.
Research, compile, review, reconcile, and maintain information and records.
Answer questions and provide detailed information in person and by phone to patients, Case Managers, and other service agencies.
Receive and process requests for information, referrals, forms, orders, notices, and related information.
Coordinate services and follow through on patient needs.
Distribute post-acute placement requests to regional resources and identify availability.
Communicate regularly with the referring Case Management team about request status.
Obtain forms needed to initiate and complete the placement process.
Arrange safe transportation that meets patients’ needs.
Gather information from insurance carriers, financial counselors, and ancillary staff to confirm benefit coverage for post-discharge services.
Consult with the Case Management team to prioritize placement requests.
Partner with the Case Management team to provide post-acute services.
Facilitate prompt processing of requests for post-acute services, equipment, or appointments with community resources.
Perform other duties as assigned.