Case Coordinator

IMS Legal Strategies, LLC • Belchertown, MA

7d • Onsite

About The Position

The Case Coordinator provides dependable administrative and office support across Case Management, Operations, and other assigned areas to help the organization operate efficiently and effectively. The position calls for flexibility, enthusiasm, attention to detail, and ownership of high-quality work. The Case Coordinator works under general supervision and handles documentation, records, information research, communications, and administrative tasks for team members and customers. This is a full-time, in-office position at 23 Main Street in Belchertown, Massachusetts.

Requirements

• At least five years of administrative office experience, preferably in a medical office, insurance, or legal setting, with a demonstrated history of high-level administrative work.
• High school diploma or equivalent.
• Proficiency in English and mathematics.
• Experience with Salesforce or similar business applications.
• Professional written, verbal, email, and telephone communication skills.
• Strong organization, multitasking, prioritization, and time-management skills.
• Sound judgment to recognize urgency and respond appropriately.
• Ability to learn processes, procedures, computer systems, and multiple software applications quickly, and respond constructively to coaching.
• Ability to identify and recommend practical improvements to office and departmental efficiency.
• Ability to manage multiple responsibilities while maintaining high-quality administrative work and customer service.
• Ability to apply prior administrative knowledge when learning new and increasingly advanced responsibilities.
• Quality-, service-, and detail-oriented team player with a positive, solution-focused approach.

Nice To Haves

• Associate degree.
• Experience with Microsoft Office Suite.

Responsibilities

• Use information systems, software applications, and designated business websites to research information, prepare and maintain files, and complete assigned responsibilities.
• Schedule appointments and obtain medical records.
• Purchase patient supplies and medical equipment.
• Schedule and coordinate patient transportation.
• Retrieve, send, and maintain medical records.
• Review and forward correspondence as appropriate.
• Maintain accurate electronic and paper files.
• Obtain, maintain, distribute, and submit documentation and records; research medical information; assess information for validity and usefulness; maintain correspondence, documents, and reports; and provide assigned materials accurately and promptly.
• Communicate professionally in person, by email, and by telephone; route incoming calls and make outgoing calls to physicians, patients, customers, vendors, and other external business contacts to obtain or provide information.
• Assist colleagues and support special company projects as directed.
• Perform other similar, related, or assigned responsibilities as the organization grows and business needs evolve.

Benefits

• Competitive compensation package with 401(k) match.
• Flexible paid time off.
• 12 paid holidays.
• Medical, dental, vision, health savings account, short-term disability, long-term disability, and life insurance benefits, with generous company contributions.
• Career development programs supported through an integrated Learning Platform.
• Talent Identification Program offering career growth opportunities and development experiences.
• Values-driven culture based on respect, care, growth, and excellence.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED