Case Coordinator

Who we are: BAL•Houston, TX

About The Position

The Case Coordinator works as part of a team to coordinate case-start materials and prepare them for assignment to legal teams. The role is primarily responsible for receiving employee and employer start materials, confirming that documentation is complete, and preparing files for assignment. It involves frequent verbal and written interaction with clients, employees, and legal teams. The Case Coordinator works under the supervision of the Team/Practice Manager. The position also supports miscellaneous projects and administrative duties as needed.

Requirements

High school diploma.
At least one year of work experience in an office environment.
Direct client or customer contact experience.
Excellent customer service and interpersonal skills.
Good verbal and written communication skills.
Proficiency in Microsoft Office applications.
Ability to multitask and strong organizational skills.
Professionalism and discretion.
Good analytical skills.
Ability to collaborate frequently and work in a team environment.

Nice To Haves

Associate's degree or two years of college.
Experience in a law firm or in immigration law.

Responsibilities

Initiate cases through direct interaction with clients and employees by phone, email, and other means.
Track employer and employee information and documentation in preparation for assignment to the legal team.
Respond to routine client questions about questionnaires and documentation, escalating issues to the Manager as needed.
Identify the type of case to be initiated, such as H1 or L1, based on questionnaire information when applicable.
Open projects in the firm's proprietary database and update the internal database as applicable.
Send case questionnaires to employees and managers when a case is assigned.
Ensure documentation is collected, complete, and returned on time.
Follow up with employees and managers who have not responded; escalate as needed and close cases as appropriate.
Coordinate, assemble, print, and organize incoming case-start materials in the database.
Respond to routine emails and phone calls in a timely manner and seek Manager guidance on more complex requests.
Assist with miscellaneous projects and administrative duties as needed.
Generate reports when requested.
Perform other duties as assigned.